About Vantage Data Centers
Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Infrastructure Operations Department
The Infrastructure Operations team is responsible for the overall health of critical systems and Site Operations formalised best practices. For each of the major systems Electrical, Mechanical, and Controls, the Infrastructure Operations team is responsible for ensuring success in the commissioning stages of new construction, evaluating and improving the reliability and performance of existing critical infrastructure, new and remediation projects, sustaining equipment operational availability through maintenance programming, providing technical support and training to the Site Operations Teams, owning and maintaining both the core functional processes, policies and procedures for the region along with the design of the operational systems being used to support them and providing systems reliability and maintainability feedback to the Design Engineering teams for future design considerations.
Position Description
Vantage is looking for an ambitious, detail-oriented, resourceful Technical Project Manager (TPM) to establish and maintain customer relationships and promote customer satisfaction. You will be the interface for Vantage Customers to ensure that their needs are being met and will coordinate throughout all Vantage departments to support customer requests.
The daily responsibilities include establishing and maintaining a relationship with a core set of customers to support day-to-day activities and requests including project support, construction reviews, data module fit-out coordination, customer onboarding, customer audits, operations support, performance reporting, customer tooling, and more. A successful candidate will cooperate with the Sales, Construction, and Operations organizations to develop custom solutions to ensure customer loyalty.
Essential Job Functions
Develop relationships with Vantage delivery teams.
Support delivery teams with immediate development needs.
Support delivery teams in future customer-related activities.
Establish and maintain customer relationships.
Support communications to the customer.
Duties
Coordinate with internal and external resources to meet project deliverables.
Support the delivery team to ensure that project deliverables meet customer requirements and needs.
Support the delivery team to ensure that permit requirements are being adhered to.
Support the delivery team to ensure that all customer changes are assessed for cost and schedule impact including seeking appropriate approvals as required.
Ensure that all customer changes are recorded, tracked, approved and progressed.
Support the delivery team to ensure that all scope is appropriately allocated.
Manage customer relationships through regular customer engagement.
Schedule and attend remote and in-person recurring meetings with existing customers to provide updates and insight in support of project requests.
Coordinate customer requests, projects and buildouts while assisting with project management activities to ensure customer satisfaction and compliance with Vantage standards.
When requested, support and represent Vantage through providing evidence, performing site tours, and responding to inquiries.
Contribute to the establishment and improvements of delivery processes including developing process and procedure documentation, flow charts, and tool enhancements.
Train and support delivery teams on customer expectations and requirements.
Job Requirements
5+ years of experience in one or a combination of the following: Complex Development / Construction / Delivery, Project Management, Customer Support, or Sales.
Excellent verbal and written communication skills.
Problem solving skills to troubleshoot and resolve customer requests.
Time management and multitasking skills to handle multiple tasks and clients at once.
Motivational and negotiation skills.
Strong organizational skills and attention to detail.
Data Center, high-tech, or rapid growth industry experience is strongly preferred but not required.
Ability to speak and read German is an added benefit.
Ability to read and interpret electrical one-line diagrams is an added benefit.
Experience with contracts management and RFPs is an added benefit.
Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio.
Travel required is expected to around 25% but may change over time as the business evolves.
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer.
#J-18808-Ljbffr
#J-18808-Ljbffr
