Service Administrator

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Full time
Location: Glasgow
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Job offered by: Grupo Orona
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Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments. Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, optimising traffic management, available space, and travel comfort. Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world. Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full time employees make up the UK team, providing a wealth of skill, knowledge and local market experience. 1

out of every 10 new lifts in Europe is an Orona lift. 100

countries have Orona products installed. 300,000

lifts worldwide with Orona technology. 25,000,000

We bring more than 25 million people every day to their destination. Number 1

in production capacity in Europe for complete lifts. 1st

company in the sector worldwide certified in Ecodesign - ISO 14006. We are looking for a

Service Administrator

to join our team based in Scotland. This position plays a key role within the business and is responsible for identifying repair work opportunities, compiling quotations for repair works, and progressing with customers to gain chargeable orders. Responsibilities will include: Issue quotations as necessary to support incoming insurance reports and isolated/defective units. Creating prompt accurate quotations in accordance with company BMS. Issuing sufficient quote volume via internally sourced leads to attain required order intake value and profitability. Regular contact with customers to ensure quotations are received and understood. Achieving repairs target set by the Regional Director. Manage and guide customer expectations on the company’s services. Support the Regional office service administration functions as necessary, including taking calls. You will have demonstrable experience of working in a fast-paced environment where personal time management and ability to work to operational deadlines are key. You will ideally have experience in estimating and sales, building effective relationships with customers, and have excellent communication, IT, and interpersonal skills. We strive to be a great place to work and to offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals. Benefits include: Target based sales commission. Loyalty of Service Awards. 25 days holiday + bank holidays. GP24 Service. Access to Eye Test vouchers. Life assurance. We are committed to providing an inclusive work environment where all of our people can reach their full potential. We value the creativity that diversity brings and welcome applicants from all backgrounds. What you should do next: If you're a motivated individual with a passion for the lift and elevator industry, we invite you to apply for this position. If you want to find out more information and would like to be considered for a role at Orona, please click the APPLY NOW button and send us your CV. Requirements

If you meet the above requirements, please click 'apply'

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