L.B. Foster is a Nasdaq listed PLC, operating out of headquarters in Pittsburgh PA, with operations across North America, Brazil,
China & the UK. The company provides rail, construction, and energy markets with innovative solutions to build and maintain
their critical infrastructure.
L.B. Foster’s UK business has operations in Sheffield, London, Nottingham & Telford. The business provides technology-based
services and solutions for Telecoms, Fire Management, Automation & Materials Handling, Electrical Wiring & Control Rooms,
and Digital Display. We serve a range of blue-chip customers across markets such as Rail, Defence, Retail, Leisure,
Manufacturing, Power Generation and Airports.
Rail Technologies, a division of LB Foster, offers a comprehensive portfolio of track components, friction management products and services, Total Track Monitoring products, and technologies that support critical rail infrastructure and safety.
The Account Management Support is a varied role assisting multiple sites, requiring flexibility to manage various administrative tasks within a fast-paced sales environment.
Acting as the first point of contact for LB Fosters (Rail Technologies) International customer base, providing first class customer service, supporting multiple Account Managers in managing all Key Accounts for LB Foster Europe and LB Foster North American locations. Indicative Responsibilities Include: Contract review, Order entry & Acknowledgement processes and documentation. Maintaining and monitoring of order progress including invoicing, logistics support & managing client order books. Regular reporting including monthly sales reports, weekly production & procurement reports, and daily booking advice to management (including Directors). First point of contact to our international customer base, by phone and monitoring team email inboxes. Respond to enquiries in a timely manner. Provide support to Account Managers and Business Development Teams with administrative duties and any other reasonable duties. Collaborate with other functions and teams i.e. Project Managers, Operations and Engineering. Provide and support team in generating quotations. Maintaining the company CRM database with contact details, leads and opportunities information. Assist with monthly forecasts. Experience, Education & License Requirements: Demonstrable experience in a similar/same role. Customer Service-related experience and or qualifications. Full UK driver’s license. Skills & Abilities: IT literate - competent in using MS Office packages i.e. word, excel. Strong numeracy and literacy skills. Excellent verbal and written communication skills. Business & Commercial acumen. Competencies: Time Management. Attention to detail. Communication. Teamwork. Initiative thinking. What you can expect from LB Foster: As a world class engineering solutions business, that’s ambitious, innovative, and pioneering, LB Foster believes our people are our biggest asset and we will invest in your development to achieve your career goals. In addition, we offer: Competitive Salaries. Role-specific Bonus Plans. Company Pension Scheme. 33 Days Annual Leave (inclusive of bank holidays). Access to a raft of internal training courses and the ability to study towards professional qualifications. Employee Assistance Programme. Service Awards. Access to the Westfield Health Scheme. Internal Wellbeing Support Group. Death in Service Benefit. Flexible working. Hybrid working (where role applicable). Cycle to work scheme. Refer a friend. We are proud to be an equal opportunities employer. We want to recruit, hire, train and promote into all job levels, the most qualified applicants regardless of race, sex, colour, religion, gender, national origin, sexual orientation, disability, or any other legally protected status.
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Rail Technologies, a division of LB Foster, offers a comprehensive portfolio of track components, friction management products and services, Total Track Monitoring products, and technologies that support critical rail infrastructure and safety.
The Account Management Support is a varied role assisting multiple sites, requiring flexibility to manage various administrative tasks within a fast-paced sales environment.
Acting as the first point of contact for LB Fosters (Rail Technologies) International customer base, providing first class customer service, supporting multiple Account Managers in managing all Key Accounts for LB Foster Europe and LB Foster North American locations. Indicative Responsibilities Include: Contract review, Order entry & Acknowledgement processes and documentation. Maintaining and monitoring of order progress including invoicing, logistics support & managing client order books. Regular reporting including monthly sales reports, weekly production & procurement reports, and daily booking advice to management (including Directors). First point of contact to our international customer base, by phone and monitoring team email inboxes. Respond to enquiries in a timely manner. Provide support to Account Managers and Business Development Teams with administrative duties and any other reasonable duties. Collaborate with other functions and teams i.e. Project Managers, Operations and Engineering. Provide and support team in generating quotations. Maintaining the company CRM database with contact details, leads and opportunities information. Assist with monthly forecasts. Experience, Education & License Requirements: Demonstrable experience in a similar/same role. Customer Service-related experience and or qualifications. Full UK driver’s license. Skills & Abilities: IT literate - competent in using MS Office packages i.e. word, excel. Strong numeracy and literacy skills. Excellent verbal and written communication skills. Business & Commercial acumen. Competencies: Time Management. Attention to detail. Communication. Teamwork. Initiative thinking. What you can expect from LB Foster: As a world class engineering solutions business, that’s ambitious, innovative, and pioneering, LB Foster believes our people are our biggest asset and we will invest in your development to achieve your career goals. In addition, we offer: Competitive Salaries. Role-specific Bonus Plans. Company Pension Scheme. 33 Days Annual Leave (inclusive of bank holidays). Access to a raft of internal training courses and the ability to study towards professional qualifications. Employee Assistance Programme. Service Awards. Access to the Westfield Health Scheme. Internal Wellbeing Support Group. Death in Service Benefit. Flexible working. Hybrid working (where role applicable). Cycle to work scheme. Refer a friend. We are proud to be an equal opportunities employer. We want to recruit, hire, train and promote into all job levels, the most qualified applicants regardless of race, sex, colour, religion, gender, national origin, sexual orientation, disability, or any other legally protected status.
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