Residence Experience Receptions Supervisor (FTC)
Department:
Student Living Salary:
£25,433 per annum You will receive a market supplement that will bring your pay up to the equivalent rate of pay for spine point 15 on the University pay scale. Grade:
Grade 4 Contract Type:
Full Time, Fixed Term Placed on:
Thursday 16 January 2025 Closing date:
Thursday 30 January 2025 Interview date:
To be confirmed Reference:
KW12337R Special Conditions:
A variable shift pattern, working 5 days out of 7 We are looking for a Residence Experience Receptions Supervisor with excellent customer service skills to join our Residence Experience team. This role would be suited to someone with a friendly personality and eagerness to create memorable experiences for our students and commercial guests. With over 5,000 bedrooms on campus and in the city, we operate multiple reception hubs for students, staff, visitors, and commercial guests. Being part of this team, you will primarily be based on Campus. However, this role requires flexibility and availability to work across a variety of locations and shifts, especially during the Commercial period (June until September). You will work on a 5 days over 7 rota, covering any of the 7 days per week between 8am – 10pm, which may include weekend working. This role supervises a small team of permanent and casual staff. You will be involved in their recruitment and responsible for their training. You'll work closely with your managers to ensure all of our receptions are effectively resourced and provide consistent service. You will need to confidently communicate with customers in-person, on the telephone, and via email, while forming strong working relationships with other University departments and stakeholders, such as Security. You will have the ability to work in a fast-paced environment with conflicting priorities. Previous experience in a customer-focused role is essential, and you must be able to demonstrate instances of providing excellent customer service. This is a full-time, fixed-term maternity cover position starting March 2025 and ending December 2025 or upon the post holder's early return. The role is 36.5 hours per week. For an informal discussion about the role, please contact Stephen Schilizzi at sls87@bath.ac.uk. However, please ensure that you submit your application through the university website. What we can offer you:
A very generous employer contributory pension scheme Generous annual leave allowance with an additional 5 discretionary days to enjoy a positive work-life balance We consider ourselves to be a university where difference is celebrated, respected, and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality, receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage.
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Student Living Salary:
£25,433 per annum You will receive a market supplement that will bring your pay up to the equivalent rate of pay for spine point 15 on the University pay scale. Grade:
Grade 4 Contract Type:
Full Time, Fixed Term Placed on:
Thursday 16 January 2025 Closing date:
Thursday 30 January 2025 Interview date:
To be confirmed Reference:
KW12337R Special Conditions:
A variable shift pattern, working 5 days out of 7 We are looking for a Residence Experience Receptions Supervisor with excellent customer service skills to join our Residence Experience team. This role would be suited to someone with a friendly personality and eagerness to create memorable experiences for our students and commercial guests. With over 5,000 bedrooms on campus and in the city, we operate multiple reception hubs for students, staff, visitors, and commercial guests. Being part of this team, you will primarily be based on Campus. However, this role requires flexibility and availability to work across a variety of locations and shifts, especially during the Commercial period (June until September). You will work on a 5 days over 7 rota, covering any of the 7 days per week between 8am – 10pm, which may include weekend working. This role supervises a small team of permanent and casual staff. You will be involved in their recruitment and responsible for their training. You'll work closely with your managers to ensure all of our receptions are effectively resourced and provide consistent service. You will need to confidently communicate with customers in-person, on the telephone, and via email, while forming strong working relationships with other University departments and stakeholders, such as Security. You will have the ability to work in a fast-paced environment with conflicting priorities. Previous experience in a customer-focused role is essential, and you must be able to demonstrate instances of providing excellent customer service. This is a full-time, fixed-term maternity cover position starting March 2025 and ending December 2025 or upon the post holder's early return. The role is 36.5 hours per week. For an informal discussion about the role, please contact Stephen Schilizzi at sls87@bath.ac.uk. However, please ensure that you submit your application through the university website. What we can offer you:
A very generous employer contributory pension scheme Generous annual leave allowance with an additional 5 discretionary days to enjoy a positive work-life balance We consider ourselves to be a university where difference is celebrated, respected, and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality, receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage.
#J-18808-Ljbffr
