Medical Information Customer Experience Specialist
Our client is hiring for the position of Medical Information Customer Experience Specialist (MICES), responsible for delivering technical and medical information to healthcare professionals, patients, and caregivers with a strong focus on high-quality customer service in the local language. The MICES may also support second-line content management tasks. Location:
Onsite Language:
English and Finnish language (C2, mother tongue) BASIC QUALIFICATIONS Degree in a life science/healthcare field required. 1-2 years of medical information or relevant work experience, preferred. Customer Service experience, preferred. Strong oral and written communication skills. POSITION RESPONSIBILITIES Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards. Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines. Provide response in customer’s local language using approved resources in English. May support a therapeutic area team with second line activities including (but not limited to) escalation management and content creation. GENERAL RESPONSIBILITIES Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer Experience Country/Cluster Lead and relevant MI colleagues. Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement. May support the Country Relationship Management for a specific market(s). Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country based issues in a timely manner. PREFERRED QUALIFICATIONS Pharmacy Degree preferred. Understanding of the regulatory and compliance issues relating to the medical function. Demonstrated interpersonal skills. NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS May be required to work National Holidays. May be required to work outside Normal Business Hours. Occasional business travel. If you are interested in this role, please apply with your updated CV. Seniority level
Mid-Senior level Employment type
Contract Job function
Health Care Provider Industries
Pharmaceutical Manufacturing
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Our client is hiring for the position of Medical Information Customer Experience Specialist (MICES), responsible for delivering technical and medical information to healthcare professionals, patients, and caregivers with a strong focus on high-quality customer service in the local language. The MICES may also support second-line content management tasks. Location:
Onsite Language:
English and Finnish language (C2, mother tongue) BASIC QUALIFICATIONS Degree in a life science/healthcare field required. 1-2 years of medical information or relevant work experience, preferred. Customer Service experience, preferred. Strong oral and written communication skills. POSITION RESPONSIBILITIES Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards. Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines. Provide response in customer’s local language using approved resources in English. May support a therapeutic area team with second line activities including (but not limited to) escalation management and content creation. GENERAL RESPONSIBILITIES Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer Experience Country/Cluster Lead and relevant MI colleagues. Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement. May support the Country Relationship Management for a specific market(s). Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country based issues in a timely manner. PREFERRED QUALIFICATIONS Pharmacy Degree preferred. Understanding of the regulatory and compliance issues relating to the medical function. Demonstrated interpersonal skills. NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS May be required to work National Holidays. May be required to work outside Normal Business Hours. Occasional business travel. If you are interested in this role, please apply with your updated CV. Seniority level
Mid-Senior level Employment type
Contract Job function
Health Care Provider Industries
Pharmaceutical Manufacturing
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