Main area Imaging Grade NHS AfC: Band 3 Contract Secondment: 12 months (Nesha Patel, 02039470221) Hours
Full time
Part time
37.5 hours per week (7.30am to 3.30pm, 10am to 6pm and 12 to 8pm on rota basis) Job ref 392-RNOH-1121
Site Royal National Orthopaedic Hospital Town Stanmore Salary £28,622 - £30,225 per annum inclusive of HCAS Salary period Yearly Closing 21/01/2025 23:59
Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.
The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression.
Job overview
The post holder will be responsible for providing a comprehensive and patient orientated reception and booking service for the imaging/centralised booking office. This is a multi-skilled role and the post holder will be expected to rotate on a regular basis between back office and front of house duties. For those who will have a reception function this will require a high level of face to face contact involving meet and greet as well as the processing of requests/referrals at front of house. The post holder will be expected to work with some unsupervised periods of time and use their judgement to make immediate, patient related decisions as necessary. The post holder will be required to liaise with a variety of clinic and non-clinical staff both inside and outside the trust to facilitate the effective and efficient management of waiting lists and appointment booking systems. Main duties of the job
Schedule and process all referrals / requests within defined timescales ensuring that all details are entered correctly on to relevant Trust information systems. Ensure that patients are offered appointments within the statutory waiting times including urgent and cancer referrals. Provide an efficient and friendly telephone services to patients, and other callers both internal and external to Trust. Where required contact patients directly to offer, reschedule, cancel appointments or confirm attendance. Person specification
Communication & Relationship Skills
Good communication and interpersonal skills Good organisation skills Ability to prioritise workload Ability to work well in a team and also on own initiative Knowledge, Training & Experience
Good level of general education, grade C or above in English language and maths GCSE equivalent Experience of working within the NHS or a large organisation of similar size and volume Excellent administrative and organisation skills Ability to work unsupervised and use own initiative Knowledge of ICS/RIS/Insight/ICE or similar information systems that support the business function in the NHS Planning & Organisational Skills
Management of own office environment and workload Happy to provide cross cover We are committed to equal opportunities in employment and offer a range of flexible working practices. Part-time and job share applications will be considered. Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. The RNOH operates a Smoke-Free Policy. Smoking is not permitted on any of the Trust’s premises (including the grounds that those premises are sited on) or in any Trust owned vehicle.
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The post holder will be responsible for providing a comprehensive and patient orientated reception and booking service for the imaging/centralised booking office. This is a multi-skilled role and the post holder will be expected to rotate on a regular basis between back office and front of house duties. For those who will have a reception function this will require a high level of face to face contact involving meet and greet as well as the processing of requests/referrals at front of house. The post holder will be expected to work with some unsupervised periods of time and use their judgement to make immediate, patient related decisions as necessary. The post holder will be required to liaise with a variety of clinic and non-clinical staff both inside and outside the trust to facilitate the effective and efficient management of waiting lists and appointment booking systems. Main duties of the job
Schedule and process all referrals / requests within defined timescales ensuring that all details are entered correctly on to relevant Trust information systems. Ensure that patients are offered appointments within the statutory waiting times including urgent and cancer referrals. Provide an efficient and friendly telephone services to patients, and other callers both internal and external to Trust. Where required contact patients directly to offer, reschedule, cancel appointments or confirm attendance. Person specification
Communication & Relationship Skills
Good communication and interpersonal skills Good organisation skills Ability to prioritise workload Ability to work well in a team and also on own initiative Knowledge, Training & Experience
Good level of general education, grade C or above in English language and maths GCSE equivalent Experience of working within the NHS or a large organisation of similar size and volume Excellent administrative and organisation skills Ability to work unsupervised and use own initiative Knowledge of ICS/RIS/Insight/ICE or similar information systems that support the business function in the NHS Planning & Organisational Skills
Management of own office environment and workload Happy to provide cross cover We are committed to equal opportunities in employment and offer a range of flexible working practices. Part-time and job share applications will be considered. Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. The RNOH operates a Smoke-Free Policy. Smoking is not permitted on any of the Trust’s premises (including the grounds that those premises are sited on) or in any Trust owned vehicle.
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