NRG. Newcastle Upon Tyne, England, United Kingdom
2nd Line IT Support Engineer
This range is provided by NRG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Northern Recruitment Group is delighted to partner with a leading North East IT Consultancy in their search for a talented 2nd Line Support Engineer. This is an exciting opportunity to become part of a dynamic and thriving organization that values professional development and offers fantastic opportunities for career growth. If you're looking to enhance your skills, take on new challenges, and progress in the ever-evolving world of IT, this role could be the perfect fit for you! Role Overview: As a 2nd Line IT Support Engineer, you will be responsible for providing advanced technical support to our clients' customers, troubleshooting complex issues, and ensuring the smooth operation of their IT environments. You will work closely with the 1st Line team, escalating more challenging issues where necessary, and collaborate with senior engineers on project delivery and continuous service improvement. Key Responsibilities: Provide 2nd line technical support to clients across a variety of industries, both remotely and onsite. Diagnose and resolve issues related to Microsoft 365 (including Exchange Online, SharePoint, Teams, and OneDrive). Support, configure, and manage Microsoft Azure environments (Virtual Machines, Azure Active Directory, Networking, etc.). Administer and troubleshoot virtualization platforms (e.g., Hyper-V, VMware). Collaborate with the 1st Line team, taking escalated issues and ensuring prompt resolution. Perform software updates, patches, and system maintenance to optimize client environments. Maintain accurate documentation of client configurations and support tickets. Assist in the planning and delivery of IT projects, including cloud migrations and system upgrades. Provide expert advice and guidance on IT best practices to clients. Requirements: Proven experience in a 2nd Line IT Support role or similar. Strong knowledge of Microsoft 365 services (Exchange Online, SharePoint, Teams, etc.). Proficiency in Microsoft Azure administration, including managing virtual machines, storage, and networking. Experience with virtualization technologies (e.g., Hyper-V, VMware). Solid understanding of Active Directory, Group Policy, and Windows Server environments. Familiarity with networking fundamentals (DNS, DHCP, VPN, firewalls). Excellent troubleshooting skills with a focus on delivering timely solutions. Strong customer service orientation and excellent communication skills. Ability to manage and prioritize multiple support requests. Microsoft certifications (e.g., MS-100, AZ-104, AZ-500). Experience with scripting or automation (PowerShell). Familiarity with backup solutions and disaster recovery. Knowledge of ITIL framework and best practices. If this sounds of interest, click apply now and a member of our team will be in touch! Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
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This range is provided by NRG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Northern Recruitment Group is delighted to partner with a leading North East IT Consultancy in their search for a talented 2nd Line Support Engineer. This is an exciting opportunity to become part of a dynamic and thriving organization that values professional development and offers fantastic opportunities for career growth. If you're looking to enhance your skills, take on new challenges, and progress in the ever-evolving world of IT, this role could be the perfect fit for you! Role Overview: As a 2nd Line IT Support Engineer, you will be responsible for providing advanced technical support to our clients' customers, troubleshooting complex issues, and ensuring the smooth operation of their IT environments. You will work closely with the 1st Line team, escalating more challenging issues where necessary, and collaborate with senior engineers on project delivery and continuous service improvement. Key Responsibilities: Provide 2nd line technical support to clients across a variety of industries, both remotely and onsite. Diagnose and resolve issues related to Microsoft 365 (including Exchange Online, SharePoint, Teams, and OneDrive). Support, configure, and manage Microsoft Azure environments (Virtual Machines, Azure Active Directory, Networking, etc.). Administer and troubleshoot virtualization platforms (e.g., Hyper-V, VMware). Collaborate with the 1st Line team, taking escalated issues and ensuring prompt resolution. Perform software updates, patches, and system maintenance to optimize client environments. Maintain accurate documentation of client configurations and support tickets. Assist in the planning and delivery of IT projects, including cloud migrations and system upgrades. Provide expert advice and guidance on IT best practices to clients. Requirements: Proven experience in a 2nd Line IT Support role or similar. Strong knowledge of Microsoft 365 services (Exchange Online, SharePoint, Teams, etc.). Proficiency in Microsoft Azure administration, including managing virtual machines, storage, and networking. Experience with virtualization technologies (e.g., Hyper-V, VMware). Solid understanding of Active Directory, Group Policy, and Windows Server environments. Familiarity with networking fundamentals (DNS, DHCP, VPN, firewalls). Excellent troubleshooting skills with a focus on delivering timely solutions. Strong customer service orientation and excellent communication skills. Ability to manage and prioritize multiple support requests. Microsoft certifications (e.g., MS-100, AZ-104, AZ-500). Experience with scripting or automation (PowerShell). Familiarity with backup solutions and disaster recovery. Knowledge of ITIL framework and best practices. If this sounds of interest, click apply now and a member of our team will be in touch! Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr
