Version 1 Belfast, Northern Ireland, United Kingdom
Oracle Service Delivery Manager
Would you like the opportunity to expand your skillset further across Oracle EBS, Oracle ERP Cloud, and HCM Cloud? Join an award-winning Oracle Partner with over 700 dedicated Oracle consultants across the US, UK, Ireland, Australia, India, and Slovenia who deliver Finance, Supply Chain, and HR solutions that underpin digital transformation for our customers' businesses. We are currently in the market for an experienced Oracle Service Delivery Manager to join our growing Enterprise Applications Practice. You will be a customer champion and voice in Version 1, ensuring customer satisfaction with service delivery and driving future opportunities to success. This is a rewarding and varied role in a welcoming and friendly team, providing the opportunity to use many skillsets such as organization, problem-solving, forward planning, and communication. You will work with the latest cloud technology and on projects across various sectors and industries. You will:
Report to the Head of Service Delivery Oversee monthly and quarterly forecasting of team costs and project revenues Agree strategy with Division Head(s) and Service Portfolio Manager(s) Determine the number of technical leads required for effective team management Manage all three sides of the Strategic Triangle – Customer Satisfaction, Employee Engagement, and Profitability Input to service design and support for service implementation Maintain standards for ISO 20000 and other relevant quality standard compliance Manage customer escalations, issues, problems, and requirements Conduct regular Service Reviews with Customers Identify and progress Continual Service Improvement initiatives Manage business risk and knowledge to ensure business continuity Achieve targets and improvement initiatives for customer satisfaction Explore and drive opportunities within existing customers for new/additional work Qualifications
You will have experience in delivering Customer First outcomes and will understand the challenges in delivering transformational change involving ERP systems. Skills such as the ability to inspire and drive teams, commercial acumen, leading on bids for delivery, curiosity, and willingness to learn are regarded as more important than a deep understanding of Oracle ERP. In addition, you will have: Excellent leadership and decision-making skills Excellent analytical skills A track record in driving revenue opportunities Demonstrated ability to work within a process-driven environment Resource Management experience: performance management, workload distribution, team development, knowledge management Expertise in forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues and costs An excellent understanding of software configuration management Effective verbal and written communication skills The ability to be a self-starter, recognizing what needs to be done, taking responsibility for bringing people together to find solutions, and escalating when progress is impeded Why Version 1?
Strong Career Progression & mentorship coaching through our Strength in Balance and leadership schemes with a dedicated quarterly Pathways Career Development review. A large training budget for accreditations and educational assistance for courses relevant to your role. Version 1 Annual Excellence Awards & our ‘Call-Out’ platform where performance is recognized. Moments that matter & our enhanced maternity & paternity leave policies for life’s journey. Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion, and belonging schemes. Quarterly performance-related profit share Certified Great Place to Work for 10 years in a row Flexible mix of Remote/Hybrid working options Pension, Private Healthcare Cover, Life Assurance plus Company Description
Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023, and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. This is an opportunity to join one of the fastest-growing Oracle ERP Consultancies in Ireland & the UK. Please note that you must have the legal right to live and work in the United Kingdom and must be eligible for Security clearance. To be eligible, you need to have lived in the UK for the last 5 years. This is hybrid-based with occasional travel to your nearest base office. Ashley Billington, Talent Acquisition - Oracle ERP (Oracle Cloud - ERP, HCM, EPM) +447840839370 We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers. Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly! Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology, Consulting, and Accounting/Auditing Industries
IT Services and IT Consulting and Information Services Referrals increase your chances of interviewing at Version 1 by 2x.
#J-18808-Ljbffr
Would you like the opportunity to expand your skillset further across Oracle EBS, Oracle ERP Cloud, and HCM Cloud? Join an award-winning Oracle Partner with over 700 dedicated Oracle consultants across the US, UK, Ireland, Australia, India, and Slovenia who deliver Finance, Supply Chain, and HR solutions that underpin digital transformation for our customers' businesses. We are currently in the market for an experienced Oracle Service Delivery Manager to join our growing Enterprise Applications Practice. You will be a customer champion and voice in Version 1, ensuring customer satisfaction with service delivery and driving future opportunities to success. This is a rewarding and varied role in a welcoming and friendly team, providing the opportunity to use many skillsets such as organization, problem-solving, forward planning, and communication. You will work with the latest cloud technology and on projects across various sectors and industries. You will:
Report to the Head of Service Delivery Oversee monthly and quarterly forecasting of team costs and project revenues Agree strategy with Division Head(s) and Service Portfolio Manager(s) Determine the number of technical leads required for effective team management Manage all three sides of the Strategic Triangle – Customer Satisfaction, Employee Engagement, and Profitability Input to service design and support for service implementation Maintain standards for ISO 20000 and other relevant quality standard compliance Manage customer escalations, issues, problems, and requirements Conduct regular Service Reviews with Customers Identify and progress Continual Service Improvement initiatives Manage business risk and knowledge to ensure business continuity Achieve targets and improvement initiatives for customer satisfaction Explore and drive opportunities within existing customers for new/additional work Qualifications
You will have experience in delivering Customer First outcomes and will understand the challenges in delivering transformational change involving ERP systems. Skills such as the ability to inspire and drive teams, commercial acumen, leading on bids for delivery, curiosity, and willingness to learn are regarded as more important than a deep understanding of Oracle ERP. In addition, you will have: Excellent leadership and decision-making skills Excellent analytical skills A track record in driving revenue opportunities Demonstrated ability to work within a process-driven environment Resource Management experience: performance management, workload distribution, team development, knowledge management Expertise in forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues and costs An excellent understanding of software configuration management Effective verbal and written communication skills The ability to be a self-starter, recognizing what needs to be done, taking responsibility for bringing people together to find solutions, and escalating when progress is impeded Why Version 1?
Strong Career Progression & mentorship coaching through our Strength in Balance and leadership schemes with a dedicated quarterly Pathways Career Development review. A large training budget for accreditations and educational assistance for courses relevant to your role. Version 1 Annual Excellence Awards & our ‘Call-Out’ platform where performance is recognized. Moments that matter & our enhanced maternity & paternity leave policies for life’s journey. Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion, and belonging schemes. Quarterly performance-related profit share Certified Great Place to Work for 10 years in a row Flexible mix of Remote/Hybrid working options Pension, Private Healthcare Cover, Life Assurance plus Company Description
Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023, and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. This is an opportunity to join one of the fastest-growing Oracle ERP Consultancies in Ireland & the UK. Please note that you must have the legal right to live and work in the United Kingdom and must be eligible for Security clearance. To be eligible, you need to have lived in the UK for the last 5 years. This is hybrid-based with occasional travel to your nearest base office. Ashley Billington, Talent Acquisition - Oracle ERP (Oracle Cloud - ERP, HCM, EPM) +447840839370 We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers. Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly! Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology, Consulting, and Accounting/Auditing Industries
IT Services and IT Consulting and Information Services Referrals increase your chances of interviewing at Version 1 by 2x.
#J-18808-Ljbffr
