Full time - 40 hours per week
We are searching for outstanding individuals to join our dynamic, passionate and fun team. We are looking for The Best of the Best - could this be you?!
As an award-winning employer, we will invest in you; supporting your personal growth with training and development paths and we'll celebrate and reward your success along the way!
In return for your hard work and commitment we offer:
Enhanced pay (up to an additional £3 per hour for working weekdays after 7pm and weekends).
Service Charge (Tronc) earn up to an additional £3,000 per year
Company sick pay for up to 4 weeks
A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
Annual party, family fun days, award dinners - we love to celebrate!
Up to 30 days annual leave, increasing with length of service
Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
Hospitality Rewards include FREE Employee Assistance Programme from Day 1
Local discounts on gym memberships
Complimentary counselling sessions to support mental health
Wellbeing App with a range of support such as podcasts, fitness videos, recipes
AND MUCH MORE...........
About the Role
To be responsible for event and group reservations at Rudding Park, including bookings for meetings, events, golf, spa and weddings, concentrating on maximising revenue for all areas through upselling and cross selling. To achieve and exceed all set service level agreements, key performance indicators and guest expectations. Key responsibilities and accountabilities include:
Ensure all booking details are correctly completed for events, rooms, golf, holiday park, spa and restaurants including but not exclusive to, profiles, market segment, source of enquiry, rates, payments and sales pipeline (traces)
Handle and convert telephone, email and face to face enquiries to exceed service level agreements
Effective and timely performance of individual sales pipeline
Maximise occupancy and revenue for all revenue streams by upselling and cross selling in line with pricing strategies so to exceed key performance drivers i.e. conversion rate, budgeted room hire, meetings and events food and beverage, average room rate, occupancy
Demonstrate high quality guest care to exceed service requirements
Assist with the daily running of the Event Experience Team to ensure all work is completed within agreed service level agreements
Ensure booking confirmations and payments are issued and followed up within the agreed service level agreement
Ensure the office is always kept clean and tidy
To attend all meetings and training sessions when requested
Any other duties as requested by the Event Experience Manager, Assistant and Team Leaders
Be able to work as part of a team and also individually.
About You Driven to exceed sales targets Resilient, determined and ambitious with a strong desire to succeed Passion to take real accountability for your goals Care for colleagues and guests alike Ability to negotiate and convert enquiries to bookings Great guest rapport, and excellent communication skills both written and verbal 1-2 years' experience in the hospitality and tourism industry.
About Rudding Park A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels. Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.
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About You Driven to exceed sales targets Resilient, determined and ambitious with a strong desire to succeed Passion to take real accountability for your goals Care for colleagues and guests alike Ability to negotiate and convert enquiries to bookings Great guest rapport, and excellent communication skills both written and verbal 1-2 years' experience in the hospitality and tourism industry.
About Rudding Park A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels. Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.
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