This range is provided by MARS Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from MARS Recruitment Recruiting across all levels in the Engineering, Manufacturing and IT sectors
IT Support Engineer (2nd Line), Oxford, £30,000 - £32,000 Our client is a leading medical service provider and is seeking an IT Support Engineer to provide support for all IT related incidents and service requests. The IT Support Engineer is essential for maintaining the efficiency and security of technology within the organisation, by combining technical proficiency with exceptional customer service. You will be joining a friendly IT team, supporting users across multiple sites, using a combination of remote support tools and desk-side/onsite support. Remote and flexible working opportunities in a relaxed but demanding environment. Roles and Responsibilities
Actively monitor the ITSM tool to ensure user inquiries and technical issues are dealt with promptly to minimize downtime and maintain productivity. Recognise complex problems and escalate them to specialised staff where necessary. Proactively monitor IT systems and applications to ensure optimal performance and availability. Maintain accurate records of incidents, requests, and resolutions to enhance future service delivery. Process requests for new services, including onboarding and offboarding services, or modifications to existing services efficiently. Identify and analyse recurring issues to implement effective solutions and prevent future occurrences. Ensure changes to IT services are documented and actioned in a timely manner ensuring minimal disruption to users. Create and maintain comprehensive knowledge items to facilitate quicker resolutions and improve service delivery. Ensure hardware and software assets are managed through their lifecycle from initial purchase through to decommissioning. Occasional travel may be required to other sites. Technical Skills Required
Professional experience of working in a fast-paced IT environment with a solid understanding of IT systems, networks and applications crucial for effective troubleshooting. Working knowledge of: Active Directory Windows Desktop and Server environments M365 SharePoint MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days; unfortunately, if you haven’t heard back in this time, your application has been unsuccessful. Seniority Level
Associate Employment Type
Full-time Job Function
Information Technology Industries
Medical Practices
#J-18808-Ljbffr
Direct message the job poster from MARS Recruitment Recruiting across all levels in the Engineering, Manufacturing and IT sectors
IT Support Engineer (2nd Line), Oxford, £30,000 - £32,000 Our client is a leading medical service provider and is seeking an IT Support Engineer to provide support for all IT related incidents and service requests. The IT Support Engineer is essential for maintaining the efficiency and security of technology within the organisation, by combining technical proficiency with exceptional customer service. You will be joining a friendly IT team, supporting users across multiple sites, using a combination of remote support tools and desk-side/onsite support. Remote and flexible working opportunities in a relaxed but demanding environment. Roles and Responsibilities
Actively monitor the ITSM tool to ensure user inquiries and technical issues are dealt with promptly to minimize downtime and maintain productivity. Recognise complex problems and escalate them to specialised staff where necessary. Proactively monitor IT systems and applications to ensure optimal performance and availability. Maintain accurate records of incidents, requests, and resolutions to enhance future service delivery. Process requests for new services, including onboarding and offboarding services, or modifications to existing services efficiently. Identify and analyse recurring issues to implement effective solutions and prevent future occurrences. Ensure changes to IT services are documented and actioned in a timely manner ensuring minimal disruption to users. Create and maintain comprehensive knowledge items to facilitate quicker resolutions and improve service delivery. Ensure hardware and software assets are managed through their lifecycle from initial purchase through to decommissioning. Occasional travel may be required to other sites. Technical Skills Required
Professional experience of working in a fast-paced IT environment with a solid understanding of IT systems, networks and applications crucial for effective troubleshooting. Working knowledge of: Active Directory Windows Desktop and Server environments M365 SharePoint MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days; unfortunately, if you haven’t heard back in this time, your application has been unsuccessful. Seniority Level
Associate Employment Type
Full-time Job Function
Information Technology Industries
Medical Practices
#J-18808-Ljbffr
