Company: Intreface Ltd
Location: Office-based (4 days per week) and 1 day remote
Regions: EMEA and US
Reports to: Damian Edwards
About Intreface Ltd
Intreface Ltd is a dynamic software business providing innovative solutions across the EMEA and US regions, including Bitrix24, a powerful collaboration and CRM platform, and Omnie AI, an advanced AI-driven business tool.
Role Overview
We are seeking a highly motivated and experienced Account Manager to join our team. In this role, you will be responsible for managing and developing relationships with our clients across the EMEA and US regions. You will act as the primary point of contact, ensuring exceptional customer service, fostering long-term partnerships, and identifying opportunities for upselling and cross-selling our solutions.
Key Responsibilities
Account Management:
Build and maintain strong, trusted relationships with clients across the EMEA and US regions. Serve as the primary contact for client inquiries, ensuring swift and effective resolution of issues. Client Success and Retention:
Proactively engage with clients to ensure they are maximizing the value of Bitrix24 and Omnie AI solutions. Monitor and report on client satisfaction and retention metrics, implementing improvement strategies as needed. Sales and Revenue Growth:
Identify opportunities to upsell additional features, services, or training related to Bitrix24 and Omnie AI. Collaborate with the sales team to expand service offerings within existing accounts. Product Expertise and Training:
Gain in-depth knowledge of Bitrix24 and Omnie AI to provide expert guidance to clients. Deliver product demonstrations and training sessions tailored to client needs. Cross-Functional Collaboration:
Work closely with internal teams, including sales, marketing, and technical support, to ensure a seamless client experience. Provide feedback to product teams to inform future development. Market Insights:
Stay updated on market trends, competitor offerings, and regional business landscapes to inform client strategies. Key Requirements Proven experience in account management, preferably in the software or technology sector. Excellent communication and interpersonal skills, with the ability to manage relationships at all organizational levels. Strong understanding of CRM platforms and AI-driven tools. Results-driven mindset with a proactive approach to achieving targets. Ability to manage time effectively, prioritizing tasks across multiple time zones. Flexibility to travel occasionally to meet with clients within the EMEA and US regions. Working Environment Office-based role (4 days per week) at our central York office. One day per week working remotely to accommodate a flexible work-life balance. What We Offer Competitive salary with performance-based incentives. Comprehensive training on Bitrix24 and Omnie AI solutions. Opportunities for career growth in a rapidly expanding software business. Collaborative and supportive team environment. Job Type: Full-time Pay: £35,000.00-£40,000.00 per year Additional pay: Bonus scheme Commission pay Benefits: Company pension Schedule: 8 hour shift Day shift Flexitime Experience: B2B sales: 2 years (required) Work authorisation: United Kingdom (required) Work Location:
In person Expected start date:
01/02/2025
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Build and maintain strong, trusted relationships with clients across the EMEA and US regions. Serve as the primary contact for client inquiries, ensuring swift and effective resolution of issues. Client Success and Retention:
Proactively engage with clients to ensure they are maximizing the value of Bitrix24 and Omnie AI solutions. Monitor and report on client satisfaction and retention metrics, implementing improvement strategies as needed. Sales and Revenue Growth:
Identify opportunities to upsell additional features, services, or training related to Bitrix24 and Omnie AI. Collaborate with the sales team to expand service offerings within existing accounts. Product Expertise and Training:
Gain in-depth knowledge of Bitrix24 and Omnie AI to provide expert guidance to clients. Deliver product demonstrations and training sessions tailored to client needs. Cross-Functional Collaboration:
Work closely with internal teams, including sales, marketing, and technical support, to ensure a seamless client experience. Provide feedback to product teams to inform future development. Market Insights:
Stay updated on market trends, competitor offerings, and regional business landscapes to inform client strategies. Key Requirements Proven experience in account management, preferably in the software or technology sector. Excellent communication and interpersonal skills, with the ability to manage relationships at all organizational levels. Strong understanding of CRM platforms and AI-driven tools. Results-driven mindset with a proactive approach to achieving targets. Ability to manage time effectively, prioritizing tasks across multiple time zones. Flexibility to travel occasionally to meet with clients within the EMEA and US regions. Working Environment Office-based role (4 days per week) at our central York office. One day per week working remotely to accommodate a flexible work-life balance. What We Offer Competitive salary with performance-based incentives. Comprehensive training on Bitrix24 and Omnie AI solutions. Opportunities for career growth in a rapidly expanding software business. Collaborative and supportive team environment. Job Type: Full-time Pay: £35,000.00-£40,000.00 per year Additional pay: Bonus scheme Commission pay Benefits: Company pension Schedule: 8 hour shift Day shift Flexitime Experience: B2B sales: 2 years (required) Work authorisation: United Kingdom (required) Work Location:
In person Expected start date:
01/02/2025
#J-18808-Ljbffr
