Insurance Claims Advisor

Insurance Claims Advisor - Truro - 24,000 Dependent on experience Summary: Acorn by Synergie is looking for an experienced and enthusiastic Claims Advisor to join our clients small and friendly team, working from their office in Truro. As a Claims Advisor, you will be the first point of contact for our Members at times when they need help and support most. Level-headed, calm and caring, you will be able to combine the delivery of outstanding customer service with technical knowledge to help Members get back on their feet. You will work with Claims Technicians, Members and Third Parties, handling a variety of claims across different policy types. About The Role: Claims Advisors play a vital role in supporting Members through the claims process. Your attention to detail, strong organisational skills and ability to work collaboratively will contribute to efficient claim handling and excellent customer service. It's a rewarding job, knowing that you've done everything you can to help a Member through what can be a very difficult time. Our client wants their team to feel confident in their roles, and to achieve their full potential. So, they will provide you with a full induction followed by a comprehensive personal development plan, tailored around your own individual aspirations. Skills and Experience: Relevant insurance certifications or experience in insurance claims work is advantageous. Minimum experience of 12 months within the insurance industry i.e. underwriting, broking, claims, damage management etc. Proficiency in Word, Excel and Outlook. Strong organisational skills and attention to detail. Excellent written and verbal communication skills. Ability to work independently and as part of a team managing priorities and deadlines. Analytical and problem-solving abilities. Willingness to adapt to changing workflows and embrace new technologies. Responsibilities Will Include: Assisting with the intake and recording of new insurance claims, ensuring accurate and complete information is gathered from Members. Reviewing and assessing the claim documentation to determine coverage and validation. Entering claim data into the company's claims management system, maintaining accuracy and consistency. Collaborating with loss adjusters and other suppliers to collect additional information as necessary for evaluation. Communicating with Members and other stakeholders to provide updates on the claim progress, answer queries and request documentation. Processing claims adhering to company guidelines, policies and regulatory requirements. Maintaining confidentiality and handling sensitive information in accordance with company policy and data privacy regulations. Keeping up to date on industry regulations, guidelines and best practices relating to insurance claims handling, and providing suggestions for process improvement. Benefits include: 35-hour week, supporting a great work life balance Private medical insurance and income protection cover 24 days' holiday, increasing to 28 days per year with length of service (plus bank holidays). Plus, the option to 'buy' an extra 5 days per year (after a qualifying period). Comprehensive induction programme, excellent learning and development opportunities including professional memberships and relevant qualifications. Up to 25% discount on selected Cornish Mutual insurance products and access to our exclusive Member discounts on other everyday essentials. The opportunity for some hybrid working, after a qualifying period. Company events to support social wellbeing. Acorn by Synergie acts as an employment agency for permanent recruitment.

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