Business Support Admin at The NSS Group
Part of Customer Service Cleaning
£24,000 to £25,000 per annum
The Division – Customer Service Cleaning
The
Customer Service Cleaning Division
at NSS plays a pivotal role in our operations, ensuring that our services run efficiently and exceed customer expectations. This dedicated team manages the scheduling and monitoring of jobs for our window cleaners, ensuring tasks are completed on time and to the highest standards. Additionally, the division takes charge of maintaining the NSS operational system, keeping customer details accurate and up to date. Job Overview: As part of our
Cleaning Division Help Desk , you will play a crucial role in ensuring the smooth operation of our services. Your primary responsibility will be to ensure all customers and contracts have valid purchase order numbers in place. You will also maintain and regularly update our NSS operational system, ensuring customer details are accurate and up to date. In this role, you will manage the Additions & Reductions mailbox on a daily basis and administer the purchase order process by liaising with relevant departments. You’ll take full ownership of the purchase order lifecycle, including chasing expired purchase orders directly with customers and addressing any issues promptly. Regular updates will be provided to senior management to ensure transparency and resolve any discrepancies effectively. This position is vital in maintaining the efficiency and accuracy of our operations while delivering excellent service to our customers. Your job will include: Ensure all Cleaning customers/contracts have a valid Purchase order in place Ensure the Operational system is holding accurate customer information Enforce the PO process and communicate with relevant departments Take responsibility for managing the whole purchase order lifecycle Manage the Additions and Reductions mailbox Chase expiring purchase orders directly with customers Escalate purchase order issues to senior management Provide stakeholders with regular updates on the purchase order status What NSS will give to you: Extended training and feedback in all areas of the role to ensure you are fully competent, with continued ongoing support £24,000 to £25,000 per annum An opportunity to progress and develop within the company A platform for your ideas and voice to be heard, with help to implement changes which ensure the company is continuously improving A friendly, sociable office environment Free refreshments at offices Free onsite parking Work pension 25 Days Holiday plus bank holidays Experience / Personal Attributes Required: Proficient with Microsoft packages specifically Excel, Outlook, PowerPoint, and Word Passionate about delivering customer service Able to work well both independently and as part of a team Good communication skills High attention to detail About NSS We’re a UK nationwide specialist services provider, offering a unique package of self-delivered services anywhere in the UK. We deliver a one-stop solution for planned and rapid response reactive services and we’re specialists at working at height. From building maintenance to window and technical cleaning, access equipment and electrical testing - our dependable, in-house team works around the clock and across the nation, setting new standards for safety, speed, and consistency. We call it reliably consistent expertise. Everything we do at NSS is underpinned by our vision and values. We are proud to be Platinum accredited by Investors in People.
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Customer Service Cleaning Division
at NSS plays a pivotal role in our operations, ensuring that our services run efficiently and exceed customer expectations. This dedicated team manages the scheduling and monitoring of jobs for our window cleaners, ensuring tasks are completed on time and to the highest standards. Additionally, the division takes charge of maintaining the NSS operational system, keeping customer details accurate and up to date. Job Overview: As part of our
Cleaning Division Help Desk , you will play a crucial role in ensuring the smooth operation of our services. Your primary responsibility will be to ensure all customers and contracts have valid purchase order numbers in place. You will also maintain and regularly update our NSS operational system, ensuring customer details are accurate and up to date. In this role, you will manage the Additions & Reductions mailbox on a daily basis and administer the purchase order process by liaising with relevant departments. You’ll take full ownership of the purchase order lifecycle, including chasing expired purchase orders directly with customers and addressing any issues promptly. Regular updates will be provided to senior management to ensure transparency and resolve any discrepancies effectively. This position is vital in maintaining the efficiency and accuracy of our operations while delivering excellent service to our customers. Your job will include: Ensure all Cleaning customers/contracts have a valid Purchase order in place Ensure the Operational system is holding accurate customer information Enforce the PO process and communicate with relevant departments Take responsibility for managing the whole purchase order lifecycle Manage the Additions and Reductions mailbox Chase expiring purchase orders directly with customers Escalate purchase order issues to senior management Provide stakeholders with regular updates on the purchase order status What NSS will give to you: Extended training and feedback in all areas of the role to ensure you are fully competent, with continued ongoing support £24,000 to £25,000 per annum An opportunity to progress and develop within the company A platform for your ideas and voice to be heard, with help to implement changes which ensure the company is continuously improving A friendly, sociable office environment Free refreshments at offices Free onsite parking Work pension 25 Days Holiday plus bank holidays Experience / Personal Attributes Required: Proficient with Microsoft packages specifically Excel, Outlook, PowerPoint, and Word Passionate about delivering customer service Able to work well both independently and as part of a team Good communication skills High attention to detail About NSS We’re a UK nationwide specialist services provider, offering a unique package of self-delivered services anywhere in the UK. We deliver a one-stop solution for planned and rapid response reactive services and we’re specialists at working at height. From building maintenance to window and technical cleaning, access equipment and electrical testing - our dependable, in-house team works around the clock and across the nation, setting new standards for safety, speed, and consistency. We call it reliably consistent expertise. Everything we do at NSS is underpinned by our vision and values. We are proud to be Platinum accredited by Investors in People.
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