Application Maintenance and Support Lead

Come join an energetic team with a passion for delivering exceptional outcomes for our customers, partners, associates, and shareholders. Taking responsibility for IT service management, change delivery, and IT risk management, we enable the business to make technology not only an enabler but a differentiator. The Opportunity Following an internal promotion we are seeking an Application Maintenance and Support Lead to join our dynamic team. The ideal candidate will have a strong background in application support, maintenance, and management, with the ability to lead an offshore team and ensure the seamless operation of our business-critical applications. You will work closely with other areas of IT, Product Owners, Scrum Masters, and third-party vendors to ensure technology solutions continue to meet evolving business needs and drive IT risk management framework activity to keep our systems and customers safe. How You’ll Help Us Build a Confident Future (Key Responsibilities) Lead the application maintenance and support team, collaborating with other IT departments, third-party vendors, and the business to ensure timely resolution of incidents and completion of service requests. Drive the implementation and adherence to incident, problem, and change management, early detection, and automation processes. Coach, inspire, and mentor to ensure members collaborate and work effectively within the team and with other teams, to manage risks and dependencies. Provide regular communications to stakeholders on service impacts, planned change, and risk mitigation. Provide support and engagement with projects/change initiatives. Work effectively with Information Security teams and technology service providers to ensure technology solutions are in alignment with organizational strategic goals. Drive operational excellence through a continuous improvement mindset. Support IT risk management and oversight activities (NFRA, SOX, etc.). Work with other members of the team to manage UK IT vendors, including risk management, and responding to ad hoc IT queries (e.g., RFIs, RFPs, etc.). Perform other duties as assigned or required. What You Need to Succeed (Required Qualifications) Highly analytical, methodical with excellent attention to detail. Ability to think strategically, assess business risk and apply creative problem-solving skills. Strong team player and ability to learn quickly. Ability to manage multiple work-streams simultaneously. Strong relationship-building skills - internal colleagues, 3rd parties, suppliers/vendor management – on and off-shore. Bachelor’s Degree in Computer Science, Business, or other related field, or equivalent demonstrated work. Adept at working in a matrixed structure. Excellent verbal and written communication skills with focused attention to detail. What Can Give You an Edge (Additional Skills) Experience working in Financial Services, Insurance and/or Banking. SAFe certified or other Scaled Agile frameworks: Scrum Alliance CSM or CSP certification, PMI’s Agile Certified Professional (ACP). Knowledge of continuous integration and continuous delivery practices. Interest in broader risk management areas such as IT security, third-party risk, and emerging tech risk management. Familiar with regulatory/industry standards (NIST CSF, PCI DSS, FISC). Benefits We Offer

MetLife UK offers a range of benefits to deliver value to our employees and their families, supporting their health, wellbeing, and financial security. Our flexible benefits offering provides freedom, choice, and flexibility in the way that you receive your benefits to better suit your lifestyle, meet some of your practical needs, and provide advantages in terms of tax and National Insurance savings. Our core benefits include 9% employer pension contributions with up to 4% matching available, comprehensive private medical insurance, income protection insurance, and life insurance. We offer a host of additional benefits that you can choose to buy including critical illness/dental/travel/gadget insurance, annual leave buy/sell, partner life insurance, and more. All employees receive a £20 benefits allowance per month to spend on any additional benefits they select. About MetLife

Recognized on

Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces for 2024,

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

#J-18808-Ljbffr