EUD Engineer

We are currently recruiting for EUD Engineers to work for Thames Valley police at their headquarters in Kidlington, Oxfordshire. This is a temporary role until August 2024 and you will be working Monday to Friday, 37 hours a week - Office Based! THIS ROLE IS INSIDE IR35. PLEASE NOTE: DUE TO THE POLICE VETTING CRITERIA, YOU MUST HAVE BEEN RESIDING WITHIN THE UK CONTINUOUSLY FOR AT LEAST 3 YEARS AT TIME OF APPLICATION. The overall purpose of the role is to provide technical/service knowledge and assist in the management of lifecycle management of all End User Devices, ensuring ICT EUD services are delivered within agreed Service Levels. ROLE RESPONSIBILITIES Provide technical/service EUD knowledge within agreed SLA's; fulfilling Service Requests in relation to end user devices. Ensure EUD Asset data is accurate and validated in line with SACM policy, ensuring data and tools enable device optimisation and utilisation. Support management of end-to-end device lifecycles in accordance with the EUD strategy, including device road maps and evaluation through to disposal, with a focus on supportability, usability, and cost-effectiveness. Use management information to monitor and measure day-to-day EUD service delivery operations and performance and actively contribute to plans to address any issues with ICT and the wider business. Ensure all service support documentation is of ITIL V3 quality and document control is in place for ongoing effective engagement with the Incident, Change, Problem, and Request management areas. Identify opportunities to deliver service improvement and/or cost savings across both Forces. Engage the problem management process using trend analysis to identify root causes and recommend permanent resolutions to reduce service impacting incidents. Support projects relating to end user devices, supporting the SACM team on asset and license management of all devices and associated software. ESSENTIAL CRITERIA Able to understand (and articulate) how the application of ICT technology impacts the Forces' policing and business objectives and processes. Able to achieve significant outcomes through influence and persuasion rather than through direct line authority. Relevant and proven experience in a broad range of EUD technologies including delivery and support methods. Able to articulate technical issues to a non-technical audience. Proven good communication skills - written and oral, customer-focused, team worker, who is flexible, adaptable, problem solver and able to work systematically and with little direct supervision. Proven ability to work diligently, alone or within a team, to agreed schedules and procedures, with minimal supervision. Must have the capability to travel to different locations across both Forces and undertake all assignments in a timely manner. Due to the requirement to work flexibly, unsocial hours, and personal safety for lone working; public transport may not be available or suitable at these times. For this reason, a full UK driving licence is considered essential.

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