Job Title:
IS Support Analyst The IS Support Analyst will provide exceptional support and maintenance for the company's information systems, including those deployed to other offices. Responsibilities include managing, analyzing, and resolving issues, and assisting users with their IT needs related to business applications. Track and triage incoming incidents using ServiceNow. Participate in daily stand-up meetings with relevant development teams to prioritize and progress incident resolution. Provide expert technical support to users, resolving hardware and software issues promptly and efficiently. Perform regular maintenance and updates as well as other support tasks. Qualifications: You will have proven experience as an IS Support Analyst or in a similar role, supporting Microsoft Applications, with strong analytical and problem-solving skills, and the ability to follow logical diagnostic processes. Technical knowledge and experience using ServiceNow and Jira are required. Good communication and interpersonal skills are essential, with the ability to effectively communicate technical information to non-technical users. You should be able to work collaboratively in a team environment, sharing knowledge, and be a self-starter with the ability to work autonomously and responsibly. Strong organizational skills, with the ability to prioritize tasks and meet deadlines, are necessary.
#J-18808-Ljbffr
IS Support Analyst The IS Support Analyst will provide exceptional support and maintenance for the company's information systems, including those deployed to other offices. Responsibilities include managing, analyzing, and resolving issues, and assisting users with their IT needs related to business applications. Track and triage incoming incidents using ServiceNow. Participate in daily stand-up meetings with relevant development teams to prioritize and progress incident resolution. Provide expert technical support to users, resolving hardware and software issues promptly and efficiently. Perform regular maintenance and updates as well as other support tasks. Qualifications: You will have proven experience as an IS Support Analyst or in a similar role, supporting Microsoft Applications, with strong analytical and problem-solving skills, and the ability to follow logical diagnostic processes. Technical knowledge and experience using ServiceNow and Jira are required. Good communication and interpersonal skills are essential, with the ability to effectively communicate technical information to non-technical users. You should be able to work collaboratively in a team environment, sharing knowledge, and be a self-starter with the ability to work autonomously and responsibly. Strong organizational skills, with the ability to prioritize tasks and meet deadlines, are necessary.
#J-18808-Ljbffr
