Apply now to join our great team as an Office Administrator
here at Care Outlook - You will be based in our Oxford branch. Care Outlook is one of the leading providers of homecare services who support vulnerable adults to maintain independence and remain in their own homes. We are looking for a forward-thinking, approachable individual to join our friendly office team in our Oxford Branch. The ideal candidate will be able to provide daily support in ensuring the branch is compliant and all queries are dealt with appropriately and in a timely manner to preserve relationships with clients, staff, and other healthcare professionals we work alongside. Key responsibilities include: Answering the phones and making calls, including dealing with client and staff inquiries and directing them to the appropriate manager if necessary, as well as other general inquiries. Using a variety of online IT systems, including Microsoft 365 on a daily basis along with the software we use for our client and staff planning. Liaising with other healthcare professionals, including equipment and referral requests to the HomeFirst team, as well as sending any requested care notes to link workers, GP prescription requests, etc., and requesting District Nursing visits. Daily reconciliation of care visits, manually logging any missing care visit data and alerting management of any inaccuracies. Auditing MAR charts and missed activities. Conducting telephone reviews with discharged D2A/Reablement clients. Assisting with clear to work meetings for new staff, including issuing work phones, uniforms, and PPE, and scanning any missing documentation as requested by the recruitment team. Assisting with recruitment by coordinating interviews, conducting compliance file checks, and supporting the onboarding process. Your skills and personal attributes: You must be a great communicator who can build relationships with ease. You must be able to answer and make a high volume of calls in a polite, friendly, and professional manner. You will need to be able to work well under pressure in a fast-paced team, be enthusiastic, and possess a lot of initiative. You will need great organizational skills. Being a team player is very important within this job role as you will be working closely within the team as well as with people from all areas of the business.
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here at Care Outlook - You will be based in our Oxford branch. Care Outlook is one of the leading providers of homecare services who support vulnerable adults to maintain independence and remain in their own homes. We are looking for a forward-thinking, approachable individual to join our friendly office team in our Oxford Branch. The ideal candidate will be able to provide daily support in ensuring the branch is compliant and all queries are dealt with appropriately and in a timely manner to preserve relationships with clients, staff, and other healthcare professionals we work alongside. Key responsibilities include: Answering the phones and making calls, including dealing with client and staff inquiries and directing them to the appropriate manager if necessary, as well as other general inquiries. Using a variety of online IT systems, including Microsoft 365 on a daily basis along with the software we use for our client and staff planning. Liaising with other healthcare professionals, including equipment and referral requests to the HomeFirst team, as well as sending any requested care notes to link workers, GP prescription requests, etc., and requesting District Nursing visits. Daily reconciliation of care visits, manually logging any missing care visit data and alerting management of any inaccuracies. Auditing MAR charts and missed activities. Conducting telephone reviews with discharged D2A/Reablement clients. Assisting with clear to work meetings for new staff, including issuing work phones, uniforms, and PPE, and scanning any missing documentation as requested by the recruitment team. Assisting with recruitment by coordinating interviews, conducting compliance file checks, and supporting the onboarding process. Your skills and personal attributes: You must be a great communicator who can build relationships with ease. You must be able to answer and make a high volume of calls in a polite, friendly, and professional manner. You will need to be able to work well under pressure in a fast-paced team, be enthusiastic, and possess a lot of initiative. You will need great organizational skills. Being a team player is very important within this job role as you will be working closely within the team as well as with people from all areas of the business.
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