Care Coordinator – Enki Medical Centre

Job Overview Modality Partnership Birmingham Division has a full-time vacancy (Monday-Friday 10:00am-18:00pm) for a Care Coordinator. The postholder will be a high performing employee who will work as part of a multi-disciplinary team at Enki Medical Centre. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence. This job is suitable for individuals who have a passion for working in health care, making a real difference providing seamless patient care, and who are committed to make real changes to the health care services provided within Primary Care to improve patient care. Salary for this role will be £23,874.97 per annum WTE. As an employee with us you can benefit from: Enrolment to the NHS pension scheme Annual leave minimum 27 days, plus 8 days bank holiday pro rata Employee discounts and benefits scheme Employee assistance programme (EAP) Education and career pathways Enhanced Family friendly policies Flexible working Wellbeing support and initiative If you are interested in learning more, please read on. Main duties of the job The role involves the delivery of evidence-based practice for patients presenting with a chronic condition, and the provision of preventative health care to the practice population. The postholder will demonstrate critical thinking and skills in clinical decision-making in the management of patients. The role is not a regular 9am-5pm job; it requires innovation, flexibility, and commitment. The postholder will be required to work resourcefully as part of the team to ensure tasks are completed. Overview of your organisation We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, always looking at ways to improve our delivery of services through the implementation of new and innovative solutions. Your job is to work directly with key stakeholders to help us to harmonise ways of working and improve practices to enhance patient and staff satisfaction. Job Description Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role. As a Care Coordinator, you will work as a key part of the multi-disciplinary team, ensuring seamless care for patients and supporting them in decision-making. You will work closely with the MDT including GPs and other primary care professionals to manage a caseload of identified patients. You will contribute to tackling inequalities in health and social care, developing personalised care plans. You will improve continuity of care in care homes by acting as a point of contact for residents, families, and professionals. Triaging referrals and allocating to appropriate clinician/service. Post discharge follow up phone calls. Administrative duties including onward referrals and liaising with ICS services. Face to face reviews and following up on referrals. Coordinating care home monthly MDT (agenda, invites, minutes, follow ups). Managing the watch list caseload of patients within the community/palliative patients. Developing a directory of contact numbers for services. Care navigation and audit. Scheduling the weekly MDT meetings and ensuring effective function. Providing coordination and navigation for people and their carers across health and care services. Support PCN staff and patients in shared decision-making conversations. Holistically bring together all of a person’s identified care and support needs. Assist people in managing their needs and accessing appropriate benefits. Raise awareness within the PCN of shared decision-making and decision support tools. Build relationships with staff in GP practices within the PCN. Liaise directly with Care Homes and other key providers. Encourage equality and inclusion in care coordination. Work with individuals, families, and carers to support their needs. Help people maintain or regain independence through various approaches. Seek advice and support from the GP supervisor regarding patient-related concerns. Work closely within the MDT to ensure accurate records of case discussions. Contribute to the development of policies relating to equality and health inequalities. Undertake tasks consistent with the level of the post and scope of the role. NB: This job description outlines key duties expected in the role, though it is not an exhaustive list. Pre-employment Vaccinations As part of recruitment, we will check the vaccination status of all new starters to manage risks. Some vaccinations for certain roles are mandatory. Right to work checks All applicants invited for interview will need to prove their right to work in the UK. References References must be secured prior to beginning employment, one must be your current or most recent employer. Employment history You must notify us of any employment gaps of 6 weeks or more. Person Specification: Qualifications and Experience: Minimum of 2 years’ experience working with healthcare professionals or in the NHS/social care. Experience in a multi-disciplinary setting. Experience coordinating and liaising with multiple stakeholders. Experience providing advice/signposting. Experience in quality improvement activities. Experience using technology to support health and wellbeing. Experience in coproduction with patients or service-users. Knowledge: Level 2 qualification in Maths and English. Understanding of health and social care processes. Knowledge of medical terminology. Understanding of social determinants of health. High levels of health literacy. Excellent knowledge of Microsoft Office. Educated to level 3 in a relevant topic, or working towards. Knowledge of technology and digital tools for health. Understanding of current NHS issues. Sound understanding of disease prevention. Aware of local services and resources. Skills: Skilled in person-centred measurement & outcomes delivery. Able to collate and disseminate complex information. Able to assess and work within an individual’s health literacy. Excellent written and verbal communication skills. Excellent motivational and influencing skills. Excellent interpersonal skills. Able to deal with service users sensitively. Able to work as part of a team. Able to prioritise and manage workload. Strong analytical and judgement skills. Excellent organisational and administration skills. Able to use asset-based approaches. Able to use patient activation tools. Personal Qualities: Professional approach to work. Good telephone manner. Strong team player. Smart appearance. Exercises tact and discretion. Demonstrates initiative. Demonstrates flexibility towards working practices. Job Types:

Full-time, Permanent Pay:

£23,874.97 per year Benefits: Company pension Cycle to work scheme Health & wellbeing programme Schedule:

Monday to Friday Work Location:

In person Application deadline:

24/01/2025

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