Trust Payments
have an exciting opportunity for a
Client Support Advisor
to join their team. Location: Bromley, BR1 1DE, Hybrid Salary: Competitive + Benefits Job Type: Permanent, Shift based About Us: Trust Payments is an MFSA-regulated company in Malta and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights. We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services. Driving value for our clients and demonstrating genuine care for their success is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and conducting our business ethically, driving social and environmental change. We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success. Client Support Advisor - The Role: The Client Support Advisor will be part of the Global Client Support team and will provide first line assistance to our customers, always practicing excellent customer service, via phone and in writing. Client Support Advisor Key Responsibilities: Participate and complete 8-to-10-week training programme in readiness for the role at our Bromley office. Contribute to the 24/7 support model on a rotational basis with the team, including the ability to work shift patterns. The Team uses Zendesk as their workflow management system, which queues calls, chats, and tickets for the team to respond to. Manage customers' accounts. Record details of inquiries, comments, and details of action taken via the Zendesk tool. Manage customers' accounts including retention and cross-selling/up-selling. Help customers with user management related queries with all our customer-facing portals, as well as assisting merchants with navigating. Dealing with customer escalations. Liaising with Acquirers to complete alternative acquirer onboardings. Client Support Advisor You: 2+ years of experience working for a Payments or Fintech company in a customer-oriented support role. 2+ years of dealing with customers on the phone and via email within a previous payment support role. Strong customer orientation. Strong knowledge of Payment system capabilities and features. Experience of working in an ITIL environment. Handling difficult situations over the phone with customers. Managing a busy workload in a fast-paced environment. Experience of using Zendesk or similar ITSM tool. Client Support Advisor Benefits: Be part of a dynamic, market-leading Fintech experiencing rapid growth. Flexible work arrangements tailored to role requirements and business needs. Comprehensive wellness initiatives, including mental health resources assisted by internally qualified mental health first aiders. Extensive leave provisions, encompassing annual, volunteering, and birthday allowances. Progressive family-oriented policies and benefits, including Maternity, Paternity, and Adoption leave. Robust compensation package, including pension scheme, healthcare plans, and life assurance. Regular corporate events fostering team cohesion and company culture. Diverse company culture and global working environment. Continuous professional development and career advancement opportunities. Additional Information: Trust Payments is an Equal Opportunities Employer. We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or any other protected characteristic. To submit your CV for this
Client Support Advisor
opportunity, please click Apply now.
#J-18808-Ljbffr
have an exciting opportunity for a
Client Support Advisor
to join their team. Location: Bromley, BR1 1DE, Hybrid Salary: Competitive + Benefits Job Type: Permanent, Shift based About Us: Trust Payments is an MFSA-regulated company in Malta and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights. We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services. Driving value for our clients and demonstrating genuine care for their success is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and conducting our business ethically, driving social and environmental change. We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success. Client Support Advisor - The Role: The Client Support Advisor will be part of the Global Client Support team and will provide first line assistance to our customers, always practicing excellent customer service, via phone and in writing. Client Support Advisor Key Responsibilities: Participate and complete 8-to-10-week training programme in readiness for the role at our Bromley office. Contribute to the 24/7 support model on a rotational basis with the team, including the ability to work shift patterns. The Team uses Zendesk as their workflow management system, which queues calls, chats, and tickets for the team to respond to. Manage customers' accounts. Record details of inquiries, comments, and details of action taken via the Zendesk tool. Manage customers' accounts including retention and cross-selling/up-selling. Help customers with user management related queries with all our customer-facing portals, as well as assisting merchants with navigating. Dealing with customer escalations. Liaising with Acquirers to complete alternative acquirer onboardings. Client Support Advisor You: 2+ years of experience working for a Payments or Fintech company in a customer-oriented support role. 2+ years of dealing with customers on the phone and via email within a previous payment support role. Strong customer orientation. Strong knowledge of Payment system capabilities and features. Experience of working in an ITIL environment. Handling difficult situations over the phone with customers. Managing a busy workload in a fast-paced environment. Experience of using Zendesk or similar ITSM tool. Client Support Advisor Benefits: Be part of a dynamic, market-leading Fintech experiencing rapid growth. Flexible work arrangements tailored to role requirements and business needs. Comprehensive wellness initiatives, including mental health resources assisted by internally qualified mental health first aiders. Extensive leave provisions, encompassing annual, volunteering, and birthday allowances. Progressive family-oriented policies and benefits, including Maternity, Paternity, and Adoption leave. Robust compensation package, including pension scheme, healthcare plans, and life assurance. Regular corporate events fostering team cohesion and company culture. Diverse company culture and global working environment. Continuous professional development and career advancement opportunities. Additional Information: Trust Payments is an Equal Opportunities Employer. We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or any other protected characteristic. To submit your CV for this
Client Support Advisor
opportunity, please click Apply now.
#J-18808-Ljbffr
