Salary: £37,094.54 - £39,119.93 per year
Contract Type: Temporary
Position Type: Full Time
Hours: 35 hours per week
Job Description
The Response Service Centre, predominately a call handling service, provides Community Alarms and Telecare Services to vulnerable service users throughout Glasgow and the wider community, as well as covering the Out of Hours Service for Transport & Support Services. Reporting directly to the Senior Direct Response Officer, you will be responsible for responding to Community Alarm and telephone enquiries from a vulnerable service user group as well as Home Care staff and other agencies. The main duties and responsibilities will include call handling and maintaining management information systems, by ensuring that calls are dealt with appropriately and within Service Level Agreements. Despatching responders and contacting 999 emergency services, as required. There is a requirement to work on your own as well as part of a team. Previous experience working within a care environment is desirable as well as a working knowledge of relevant computer software such as Microsoft Office. This post is temporary for a period up to 12 months. Working for us!
For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites: Further Information
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts.
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The Response Service Centre, predominately a call handling service, provides Community Alarms and Telecare Services to vulnerable service users throughout Glasgow and the wider community, as well as covering the Out of Hours Service for Transport & Support Services. Reporting directly to the Senior Direct Response Officer, you will be responsible for responding to Community Alarm and telephone enquiries from a vulnerable service user group as well as Home Care staff and other agencies. The main duties and responsibilities will include call handling and maintaining management information systems, by ensuring that calls are dealt with appropriately and within Service Level Agreements. Despatching responders and contacting 999 emergency services, as required. There is a requirement to work on your own as well as part of a team. Previous experience working within a care environment is desirable as well as a working knowledge of relevant computer software such as Microsoft Office. This post is temporary for a period up to 12 months. Working for us!
For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites: Further Information
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts.
#J-18808-Ljbffr
