As a Senior User Researcher, you will plan, design and carry out user research activities within key services and products. Through primary research with users, you will help our teams to get a deep understanding of our current and potential students and staff members' needs and behaviours.
About you Demonstrable experience of and a passion for holistic, insightful, people-focused research. Deep understanding of the end-to-end service design process and how research contributes to this in shaping concept development, continuous iterative development and championship of user needs. Experience balancing exceptional understanding of people's needs and service requirements with organisational expectations, and translating insights into actionable recommendations. Demonstrable experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods (and an understanding of the strengths and limitations of different research methods), including for complex user journeys. Excellent communication, collaboration, storytelling and influencing skills, in addition to strong stakeholder management skills. Confidence operating in a multidisciplinary team, working with change in an agile product and service development environment.
Working at UAL University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures. Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.
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About you Demonstrable experience of and a passion for holistic, insightful, people-focused research. Deep understanding of the end-to-end service design process and how research contributes to this in shaping concept development, continuous iterative development and championship of user needs. Experience balancing exceptional understanding of people's needs and service requirements with organisational expectations, and translating insights into actionable recommendations. Demonstrable experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods (and an understanding of the strengths and limitations of different research methods), including for complex user journeys. Excellent communication, collaboration, storytelling and influencing skills, in addition to strong stakeholder management skills. Confidence operating in a multidisciplinary team, working with change in an agile product and service development environment.
Working at UAL University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures. Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.
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