We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
We are a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit
Our People
page to learn more about Tapestry's commitment to equity, inclusion, and diversity. Primary Purpose:
The Key Account Specialist is responsible for managing the order book from order entry to shipment for Wholesale key accounts in Europe, with a focus on online accounts. Reporting to the Senior Manager, Customer Service, the Key Account Specialist will maintain effective relationships and communication with accounts and key internal stakeholders, manage the order flow and ensure orders are shipped on time, and resolve issues proactively and efficiently. The successful individual will leverage their proficiency in Wholesale Customer Service to: Order Management Support wholesale market activities through order uploads, order confirmations and resolution of discrepancies Review and maintain orders through the order management system and monitor order to shipment flow to ensure timely shipping Ensure orders are prepared on time, reviewing accuracy in product assortment and scheduled shipment dates Obtain purchase orders from accounts and execute pro forma invoices, customs invoices and track payments for cash in advance accounts Communicate order status to accounts and Wholesale Sales team and execute order changes based on business needs Liaise between the Warehouse, accounts and Wholesale Sales team to resolve issues (e.g cancel date, PO errors, response time of routing) Provide support with returns, claims, generating return authorization, scheduled pick up in partnership with 3rd party and providing instructions to account Ad hoc inventory transfers Customer Service Act as a point of contact for accounts regarding orders & shipments, providing best in class service and resolving issues in a timely manner Proactively communicate updates, changes or issues directly to accounts and relevant internal business partners Reporting & Analysis Develop weekly shipment updates for assigned accounts Provide daily activity reports as required by the business and accounts Provide information and analysis to support commercial activities including sales order updates & shipment forecast Provide shipping documents after shipment for EXW accounts Provide post-shipment support and assist with research as required for shortages, overages and other claims The accomplished individual will possess: Experience with online wholesale accounts, preferably with key accounts/department stores Knowledge of the order management process including fulfilment and invoicing Proficient in Microsoft 365 (Excel, Word, Outlook) Strong Excel skills is essential Highly analytical and strong problem-solving skills Experience driving new processes with a technical mindset Excellent verbal and written communication skills Ability to work independently as well as in a team environment Ability to adjust to shifting priorities and making effective decisions Knowledge of SAP is desirable Multilingual – fluent in English and additional European languages are a plus What Tapestry can offer you: Hybrid working (3 days working from the office, 2 days remote) Option to finish early on a Friday (Flex Fridays) 1 Paid Volunteering Day per year and opportunities to volunteer with global projects Internal mobility & career progression Regular Social Events - Seasonal & Cultural Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council Other benefits include: 25 days holiday in addition to bank holidays Annual Incentive Plan (company performance bonus) Multi brand discount up to 50% off – Coach, Kate Spade, Stuart Weitzman Private Healthcare with health assessment (Bupa) Bupa rewards - Financial wellbeing support and wellness discounts Free 24/7 support for family building, fertility and menopause with Maven Employee Assistance Program Interest free season ticket loan Cycle to work scheme Our Competencies for All Employees Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus:
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
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Our People
page to learn more about Tapestry's commitment to equity, inclusion, and diversity. Primary Purpose:
The Key Account Specialist is responsible for managing the order book from order entry to shipment for Wholesale key accounts in Europe, with a focus on online accounts. Reporting to the Senior Manager, Customer Service, the Key Account Specialist will maintain effective relationships and communication with accounts and key internal stakeholders, manage the order flow and ensure orders are shipped on time, and resolve issues proactively and efficiently. The successful individual will leverage their proficiency in Wholesale Customer Service to: Order Management Support wholesale market activities through order uploads, order confirmations and resolution of discrepancies Review and maintain orders through the order management system and monitor order to shipment flow to ensure timely shipping Ensure orders are prepared on time, reviewing accuracy in product assortment and scheduled shipment dates Obtain purchase orders from accounts and execute pro forma invoices, customs invoices and track payments for cash in advance accounts Communicate order status to accounts and Wholesale Sales team and execute order changes based on business needs Liaise between the Warehouse, accounts and Wholesale Sales team to resolve issues (e.g cancel date, PO errors, response time of routing) Provide support with returns, claims, generating return authorization, scheduled pick up in partnership with 3rd party and providing instructions to account Ad hoc inventory transfers Customer Service Act as a point of contact for accounts regarding orders & shipments, providing best in class service and resolving issues in a timely manner Proactively communicate updates, changes or issues directly to accounts and relevant internal business partners Reporting & Analysis Develop weekly shipment updates for assigned accounts Provide daily activity reports as required by the business and accounts Provide information and analysis to support commercial activities including sales order updates & shipment forecast Provide shipping documents after shipment for EXW accounts Provide post-shipment support and assist with research as required for shortages, overages and other claims The accomplished individual will possess: Experience with online wholesale accounts, preferably with key accounts/department stores Knowledge of the order management process including fulfilment and invoicing Proficient in Microsoft 365 (Excel, Word, Outlook) Strong Excel skills is essential Highly analytical and strong problem-solving skills Experience driving new processes with a technical mindset Excellent verbal and written communication skills Ability to work independently as well as in a team environment Ability to adjust to shifting priorities and making effective decisions Knowledge of SAP is desirable Multilingual – fluent in English and additional European languages are a plus What Tapestry can offer you: Hybrid working (3 days working from the office, 2 days remote) Option to finish early on a Friday (Flex Fridays) 1 Paid Volunteering Day per year and opportunities to volunteer with global projects Internal mobility & career progression Regular Social Events - Seasonal & Cultural Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council Other benefits include: 25 days holiday in addition to bank holidays Annual Incentive Plan (company performance bonus) Multi brand discount up to 50% off – Coach, Kate Spade, Stuart Weitzman Private Healthcare with health assessment (Bupa) Bupa rewards - Financial wellbeing support and wellness discounts Free 24/7 support for family building, fertility and menopause with Maven Employee Assistance Program Interest free season ticket loan Cycle to work scheme Our Competencies for All Employees Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus:
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
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