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The role
Team Manager (Homeless Service/Homelessness)
Huntingdon
£35,447 - 37,313
Overall Responsibility:
Managing and leading designated services across a geographical area included regulated activity in the delivery ensuring effective and measurable compliance with contractual, regulatory and business requirements, while delivering excellent, personalised, value for money services to customers.
Effectively manage staff, service budgets and other resource management to ensure commercial viability and strengthen Metropolitan's market position.
To ensure customer engagement in shaping service delivery.
None of the services you manage will be CQC registered.
Key Responsibilities:
Providing direction
Support the development and remodeling of services, raising the profile of care and support services and the Metropolitan offer to customers. Develop, deliver and report on team plans for designated service areas to evidence high quality service delivery. Ensure the Metropolitan vision and culture are embedded within core areas of responsibility and promoted to enhance Metropolitan's reputation in the market place. Lead, develop and manage the performance of the team so that it functions as a cohesive, high performing team, which achieves targets, standards and continuous improvement in service performance. Ensure customer and staff engagement in the development and implementation of business processes to ensure they meet changing requirements. Working with People
Ensure customers are involved in shaping the care and support services they receive to maximise their wellbeing and ensure that their individual requirements are met. Ensure excellent communication across teams within Metropolitan that supports quality service delivery and shares good practice. Ensure excellent external liaison with stakeholders that promotes Metropolitan's reputation and delivers on service targets. Recruit, induct, develop and manage the performance of staff to ensure cohesive, high performing teams, which achieve performance targets and consistently high service standards. Ensure the Metropolitan Management Guide is understood and followed. Promote and embed a coaching approach that encourages innovation, creativity and problem solving that maximises customer satisfaction. Using resources
Set and manage service income and expenditure budgets effectively, to meet contract and business requirements, ensure viability and maintain excellent standards of service delivery. Identify and evaluate risks and contingencies required for designated services and develop plans to ensure business efficiency and continuity. Achieving results
Monitor, manage and report on performance and risk, taking appropriate action to ensure compliance with quality standards, business targets, contractual and regulatory frameworks. Ensure the staff team meets the quality, financial and performance targets of the designated services in delivering excellence to customers. Achieve consistently high customer satisfaction levels by using and sharing learning from customer feedback. Managing self and personal skills
Perform other duties as may be reasonably required by your line manager. Manage your own continual professional development utilising available learning resources and opportunities and own personal networks. Agree to conduct yourself in line with the general standards of conduct and behaviour as detailed in Metropolitan's Code of Conduct which include awareness of risk, health and safety at work, data protection and embracing the cultural diversity of all colleagues and customers. This profile only contains the main accountabilities relating to the job and does not describe in detail all the duties and tasks required to carry them out. Please check the full Job Description attached for the full profile. What's in it for you? 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional 'Beliefs day' once a year to have an extra day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document. We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
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Support the development and remodeling of services, raising the profile of care and support services and the Metropolitan offer to customers. Develop, deliver and report on team plans for designated service areas to evidence high quality service delivery. Ensure the Metropolitan vision and culture are embedded within core areas of responsibility and promoted to enhance Metropolitan's reputation in the market place. Lead, develop and manage the performance of the team so that it functions as a cohesive, high performing team, which achieves targets, standards and continuous improvement in service performance. Ensure customer and staff engagement in the development and implementation of business processes to ensure they meet changing requirements. Working with People
Ensure customers are involved in shaping the care and support services they receive to maximise their wellbeing and ensure that their individual requirements are met. Ensure excellent communication across teams within Metropolitan that supports quality service delivery and shares good practice. Ensure excellent external liaison with stakeholders that promotes Metropolitan's reputation and delivers on service targets. Recruit, induct, develop and manage the performance of staff to ensure cohesive, high performing teams, which achieve performance targets and consistently high service standards. Ensure the Metropolitan Management Guide is understood and followed. Promote and embed a coaching approach that encourages innovation, creativity and problem solving that maximises customer satisfaction. Using resources
Set and manage service income and expenditure budgets effectively, to meet contract and business requirements, ensure viability and maintain excellent standards of service delivery. Identify and evaluate risks and contingencies required for designated services and develop plans to ensure business efficiency and continuity. Achieving results
Monitor, manage and report on performance and risk, taking appropriate action to ensure compliance with quality standards, business targets, contractual and regulatory frameworks. Ensure the staff team meets the quality, financial and performance targets of the designated services in delivering excellence to customers. Achieve consistently high customer satisfaction levels by using and sharing learning from customer feedback. Managing self and personal skills
Perform other duties as may be reasonably required by your line manager. Manage your own continual professional development utilising available learning resources and opportunities and own personal networks. Agree to conduct yourself in line with the general standards of conduct and behaviour as detailed in Metropolitan's Code of Conduct which include awareness of risk, health and safety at work, data protection and embracing the cultural diversity of all colleagues and customers. This profile only contains the main accountabilities relating to the job and does not describe in detail all the duties and tasks required to carry them out. Please check the full Job Description attached for the full profile. What's in it for you? 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional 'Beliefs day' once a year to have an extra day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document. We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
#J-18808-Ljbffr
