Cloud Systems Engineer

Cloud Services Systems Engineer FirstLight is a premier Managed Service Provider that offers fully managed technology solutions and data center services. We are expanding our System Engineering team. The right candidate will be part of a tight-knit, customer-focused, and highly collaborative team that emphasizes knowledge sharing and skills development. Primary Responsibilities Support of new and existing mixed VMware, Microsoft, and Linux managed environments. Troubleshoot and resolve Tier 2 escalations for managed VMware, Microsoft, and storage environments. Identify technology upgrades and improvements based on experience and industry best practices. Participate in the research and development of the latest virtualization technologies tools and capabilities as well as other emerging infrastructure capabilities. Create and maintain architecture and troubleshooting documentation to reduce unnecessary escalations. Contribute to excellent customer service, communication, process support, and accountability. Create Cloud Backup and DR installations. Required Technology Skills Minimum 5+ years of hands-on experience with architecture, implementation, and support of mixed Microsoft and Linux environments with the following technologies: vCloud Director or other applicable multitenant cloud solutions. VMware 7/8. Microsoft server and AD. Clustering, replication, and high-availability technologies. High-performance storage area networks. Enterprise systems and security. Planning and directing complex projects. Acronis, Veeam, Zerto backup and disaster recovery technologies. Application firewalls and load balancers. IP networks, VLANs, subnetting, and common network protocols. Disaster Recovery. Required Executive Functioning Detail-oriented with excellent organizational skills combined with strong written and oral communication skills. Independent self-starter who can successfully complete job functions with minimal supervision. Reliable and a responsible team player (documentation, mentoring, and collaboration). Strong desire to learn new skills and apply knowledge to solve unique challenges and improve the team. Providing excellent service while interacting with customers. Certification and Education VMware. Veeam. Zerto. AWS, Azure, GCP. Microsoft. BA/BS in relevant subject but not required. About FirstLight FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud, and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud, and voice services. FirstLight is committed to cultivating and preserving a culture of inclusion and diversity. We recognize that our employees are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected, and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, or veteran status.

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