Job Title:
Resident Liaison Officer RLO / TLO -
Kitchen & Bathroom Refurbishment Project Location: Thurrock, Essex (with travel to scattered properties across the borough) Pay: £18.59 per hour Contract Type: Temporary with a chance to go Permanent Contract Duration: Until July 25th with further work being released Exciting Opportunity: Join a dynamic team for a rewarding temporary role as a Resident Liaison Officer. This crucial position will play a key part in a significant kitchen and bathroom refurbishment project across scattered social housing properties in Thurrock, Essex. About the Role: As a Resident Liaison Officer, you will be the vital link between tenants and the project team. You will build strong relationships with residents, ensuring a smooth and positive experience throughout the refurbishment process. Key Responsibilities: Champion of Tenant Satisfaction: Proactively engage with tenants, providing clear, concise, and empathetic communication. Conduct pre-works visits to discuss the project scope, answer questions, and address any concerns. Maintain regular, open communication with tenants throughout the project, providing updates and proactively addressing issues. Project Coordination & Support: Coordinate appointments and access for contractors, ensuring efficient project timelines. Monitor project progress closely, ensuring quality standards are met and deadlines are achieved. Act as a key problem-solver, swiftly resolving any issues that may arise during the refurbishment. Data & Reporting: Accurately gather and record tenant feedback, project progress data, and any relevant information. Prepare clear and concise reports on project progress and any identified issues. Exceptional Customer Service: Deliver outstanding customer service to all tenants, consistently exceeding expectations. Build and maintain strong, positive relationships with tenants and other stakeholders. Essential Requirements: Proven experience in a customer service or community liaison role, ideally within a housing or social care environment. Excellent communication and interpersonal skills; you're a confident communicator who can build rapport easily. Exceptional organisational and time-management skills with the ability to prioritise effectively in a fast-paced environment. A proactive and problem-solving approach with the ability to think on your feet and find solutions. Experience working with vulnerable groups (highly desirable). Knowledge of housing regulations and best practice (desirable). Full UK Driving License and access to your own vehicle is essential; business expenses will be paid. Benefits of Joining Our Team: Be part of a vital project that makes a real difference to the lives of local residents. Gain valuable experience in social housing and project management. Work with a supportive and collaborative team. To Apply: Apply today! Applications will be reviewed on a rolling basis, so early applications are strongly encouraged.
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Resident Liaison Officer RLO / TLO -
Kitchen & Bathroom Refurbishment Project Location: Thurrock, Essex (with travel to scattered properties across the borough) Pay: £18.59 per hour Contract Type: Temporary with a chance to go Permanent Contract Duration: Until July 25th with further work being released Exciting Opportunity: Join a dynamic team for a rewarding temporary role as a Resident Liaison Officer. This crucial position will play a key part in a significant kitchen and bathroom refurbishment project across scattered social housing properties in Thurrock, Essex. About the Role: As a Resident Liaison Officer, you will be the vital link between tenants and the project team. You will build strong relationships with residents, ensuring a smooth and positive experience throughout the refurbishment process. Key Responsibilities: Champion of Tenant Satisfaction: Proactively engage with tenants, providing clear, concise, and empathetic communication. Conduct pre-works visits to discuss the project scope, answer questions, and address any concerns. Maintain regular, open communication with tenants throughout the project, providing updates and proactively addressing issues. Project Coordination & Support: Coordinate appointments and access for contractors, ensuring efficient project timelines. Monitor project progress closely, ensuring quality standards are met and deadlines are achieved. Act as a key problem-solver, swiftly resolving any issues that may arise during the refurbishment. Data & Reporting: Accurately gather and record tenant feedback, project progress data, and any relevant information. Prepare clear and concise reports on project progress and any identified issues. Exceptional Customer Service: Deliver outstanding customer service to all tenants, consistently exceeding expectations. Build and maintain strong, positive relationships with tenants and other stakeholders. Essential Requirements: Proven experience in a customer service or community liaison role, ideally within a housing or social care environment. Excellent communication and interpersonal skills; you're a confident communicator who can build rapport easily. Exceptional organisational and time-management skills with the ability to prioritise effectively in a fast-paced environment. A proactive and problem-solving approach with the ability to think on your feet and find solutions. Experience working with vulnerable groups (highly desirable). Knowledge of housing regulations and best practice (desirable). Full UK Driving License and access to your own vehicle is essential; business expenses will be paid. Benefits of Joining Our Team: Be part of a vital project that makes a real difference to the lives of local residents. Gain valuable experience in social housing and project management. Work with a supportive and collaborative team. To Apply: Apply today! Applications will be reviewed on a rolling basis, so early applications are strongly encouraged.
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