Job Location: Milton Keynes, Remote/Hybrid
Department: Infrastructure Product Team
Closing Date: 28th January 2025
Weekly Working Hours: 37
Contract Type: Permanent
Fixed Term Contract: End Date: Not Applicable
Welsh Language: Not Applicable
About the Role
We believe that where you start in life, shouldn’t limit where you go. The Open University is a unique institution created 50 years ago to open up education for all. We are open to anyone, anywhere, changing millions of lives across the world and always looking for new ways to help people succeed. Our pioneering use of innovative methods, such as our BBC partnership, means we reach more people than any other university. Digital Services bring trusted design, data and technology know-how to the delivery of lifelong learning. Digital Services are responsible for the digital information, systems and technologies used by staff and students across The Open University. Covering all aspects of digital technology at the OU, from sourcing and maintaining systems, through to providing frontline IT support for staff and students. The Client Systems Team is part of the Infrastructure Products Team responsible for the development, maintenance, and support of the Client infrastructure for the Open University. Information Technology are seeking a Systems Engineer to work as part of the team to assist with the day-to-day running, maintenance and development of the Client infrastructure consisting of Microsoft technologies including Windows O/S, Active Directory, Azure, EndPoint management, Intune, MAC O/S and scripting. Key Responsibilities
The System Engineers will be involved in the development and implementation of internal applications and client lifecycle systems. They will act as third-line support to troubleshoot complex issues and support our diverse user base and demonstrate excellent customer service skills. Engage with both IT colleagues and business partners to create development roadmaps that keep our clients and associated management systems sustainable and innovative. Skills and Experience
Education, qualifications, and training Essential Educated to A level standard/equivalent in a related subject or work experience at a comparable level. Knowledge work and other relevant experience Essential Experience of managing Windows client systems Experience of managing macOS client systems Experience of vulnerability management, patching and security hardening of OSES Experience of Anti-Virus central management (i.e. Windows Defender or Sophos Central) Experience of writing and deploying scripts in Windows or macOS environments (including languages such as PowerShell, WMI/WQL, VBS, bash/zsh). Experience of managing System Center Configuration Manager and / or Microsoft Endpoint. Desirable Experience of developing and deploying internal business systems in large complex organisations Experience in administration of Microsoft Endpoint Manager (Intune and System Center Configuration Manager and their integrations) Experience of using Group Policy to configure client environments Experience of administrating macOS client systems through JAMF Pro Experience of implementing and managing remote access systems in Windows (such as DirectAccess, Always On VPN) Personal abilities and qualities Essential Systematic, logical approach to troubleshooting and incident/problem investigation An understanding of the role of Technology in business delivery Able to plan and prioritise work Good oral and written communication skills Ability to work collaboratively but also act on own initiative Demonstrates a commitment to continuous learning and development of technical skills Desirable Evidence of a high level of personal performance and a drive for personal development Experience of cross-team communications with people of varied levels of technical competencies Able to communicate effectively and translate complex technical issues into business language Keeps up-to-date with developments in the professional field and capable of teaching yourself Essential Requirements
As part of the application process, you will be expected to submit your CV and a Supporting Statement (maximum of 1000 words) that demonstrates how you meet the essential/desirable criteria listed above. Flexible working patterns will be considered. It is anticipated that a hybrid working pattern can be adopted for this role, where the successful candidate can work from home and the office. However, as this role is contractually aligned to our Milton Keynes office it is expected that some attendance in the office will be required when necessary and in response to business needs. *Early Close: We reserve the right to close adverts sooner than the closing date. If you have any queries or questions about the recruitment process, or regarding your application, please contact: Careers@open.ac.uk.
#J-18808-Ljbffr
We believe that where you start in life, shouldn’t limit where you go. The Open University is a unique institution created 50 years ago to open up education for all. We are open to anyone, anywhere, changing millions of lives across the world and always looking for new ways to help people succeed. Our pioneering use of innovative methods, such as our BBC partnership, means we reach more people than any other university. Digital Services bring trusted design, data and technology know-how to the delivery of lifelong learning. Digital Services are responsible for the digital information, systems and technologies used by staff and students across The Open University. Covering all aspects of digital technology at the OU, from sourcing and maintaining systems, through to providing frontline IT support for staff and students. The Client Systems Team is part of the Infrastructure Products Team responsible for the development, maintenance, and support of the Client infrastructure for the Open University. Information Technology are seeking a Systems Engineer to work as part of the team to assist with the day-to-day running, maintenance and development of the Client infrastructure consisting of Microsoft technologies including Windows O/S, Active Directory, Azure, EndPoint management, Intune, MAC O/S and scripting. Key Responsibilities
The System Engineers will be involved in the development and implementation of internal applications and client lifecycle systems. They will act as third-line support to troubleshoot complex issues and support our diverse user base and demonstrate excellent customer service skills. Engage with both IT colleagues and business partners to create development roadmaps that keep our clients and associated management systems sustainable and innovative. Skills and Experience
Education, qualifications, and training Essential Educated to A level standard/equivalent in a related subject or work experience at a comparable level. Knowledge work and other relevant experience Essential Experience of managing Windows client systems Experience of managing macOS client systems Experience of vulnerability management, patching and security hardening of OSES Experience of Anti-Virus central management (i.e. Windows Defender or Sophos Central) Experience of writing and deploying scripts in Windows or macOS environments (including languages such as PowerShell, WMI/WQL, VBS, bash/zsh). Experience of managing System Center Configuration Manager and / or Microsoft Endpoint. Desirable Experience of developing and deploying internal business systems in large complex organisations Experience in administration of Microsoft Endpoint Manager (Intune and System Center Configuration Manager and their integrations) Experience of using Group Policy to configure client environments Experience of administrating macOS client systems through JAMF Pro Experience of implementing and managing remote access systems in Windows (such as DirectAccess, Always On VPN) Personal abilities and qualities Essential Systematic, logical approach to troubleshooting and incident/problem investigation An understanding of the role of Technology in business delivery Able to plan and prioritise work Good oral and written communication skills Ability to work collaboratively but also act on own initiative Demonstrates a commitment to continuous learning and development of technical skills Desirable Evidence of a high level of personal performance and a drive for personal development Experience of cross-team communications with people of varied levels of technical competencies Able to communicate effectively and translate complex technical issues into business language Keeps up-to-date with developments in the professional field and capable of teaching yourself Essential Requirements
As part of the application process, you will be expected to submit your CV and a Supporting Statement (maximum of 1000 words) that demonstrates how you meet the essential/desirable criteria listed above. Flexible working patterns will be considered. It is anticipated that a hybrid working pattern can be adopted for this role, where the successful candidate can work from home and the office. However, as this role is contractually aligned to our Milton Keynes office it is expected that some attendance in the office will be required when necessary and in response to business needs. *Early Close: We reserve the right to close adverts sooner than the closing date. If you have any queries or questions about the recruitment process, or regarding your application, please contact: Careers@open.ac.uk.
#J-18808-Ljbffr
