C&N Recruitment are working with a 4* hotel based in St Albans recruiting for an Assistant Front Office Manager. The main purpose of the job is to assist the Front Office Manager in the efficient running of the Front Office operation. This includes managing the guests' journey from pre-arrival to post-departure, creating an engaging and memorable experience while focusing on revenue maximisation and staff engagement.
Main Responsibilities:
Ensure that the service offered to the guest is personal and memorable, anticipating guest needs and following up on requests. Build relationships with guests to encourage return visits. Ensure good communication with all departments throughout the hotel. Liaise closely with the supervisor/shift leader to ensure full handovers occur to prepare the shift operation. Be familiar with and promote hotel facilities and attractions. Assist guests with requests such as information, making bookings, and directions. Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift. Supervise reservations and the allocation of bedrooms with the Housekeeping department. Tour all areas of the hotel regularly and report irregularities to relevant department heads and engineering. Complete incident reports and duty manager logs and distribute them to relevant departments. Ensure that staff report for work on time and contact the relevant Heads of Departments to arrange cover if necessary. Assist the Front Office Manager in holding monthly departmental meetings, ensuring that all staff are fully trained and briefed on procedures, changes, or forthcoming events and can demonstrate excellent product knowledge. Be fully aware of all daily and weekly events in the hotel and on the estate. Prepare Front Office rota, forecast, and timesheets weekly. Be aware of hotel availability and ensure that every opportunity to maximise room sales is taken. Cover Reception and night shifts as required and oversee the entire front office operations in the absence of the Front Office and Night Manager. Recruit, manage, train, and develop the FOH Team, ensuring that objectives are set and regularly monitored in line with the hotel business plan.
What makes you right for this job:
Strong communication and organisational skills. Excellent computer knowledge and ability to work under pressure. Experience in a 4*/5* hotel is preferable. Experience in a customer service role is essential. Flexibility to work shift patterns, weekends, and bank holidays.
The Benefits:
Wide range of development and training opportunities. Free staff meals. Discounted food and beverage, accommodation, and spa. 28 days holiday and 1 extra on your birthday.
If this sounds like you, then apply now.
#J-18808-Ljbffr
Main Responsibilities:
Ensure that the service offered to the guest is personal and memorable, anticipating guest needs and following up on requests. Build relationships with guests to encourage return visits. Ensure good communication with all departments throughout the hotel. Liaise closely with the supervisor/shift leader to ensure full handovers occur to prepare the shift operation. Be familiar with and promote hotel facilities and attractions. Assist guests with requests such as information, making bookings, and directions. Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift. Supervise reservations and the allocation of bedrooms with the Housekeeping department. Tour all areas of the hotel regularly and report irregularities to relevant department heads and engineering. Complete incident reports and duty manager logs and distribute them to relevant departments. Ensure that staff report for work on time and contact the relevant Heads of Departments to arrange cover if necessary. Assist the Front Office Manager in holding monthly departmental meetings, ensuring that all staff are fully trained and briefed on procedures, changes, or forthcoming events and can demonstrate excellent product knowledge. Be fully aware of all daily and weekly events in the hotel and on the estate. Prepare Front Office rota, forecast, and timesheets weekly. Be aware of hotel availability and ensure that every opportunity to maximise room sales is taken. Cover Reception and night shifts as required and oversee the entire front office operations in the absence of the Front Office and Night Manager. Recruit, manage, train, and develop the FOH Team, ensuring that objectives are set and regularly monitored in line with the hotel business plan.
What makes you right for this job:
Strong communication and organisational skills. Excellent computer knowledge and ability to work under pressure. Experience in a 4*/5* hotel is preferable. Experience in a customer service role is essential. Flexibility to work shift patterns, weekends, and bank holidays.
The Benefits:
Wide range of development and training opportunities. Free staff meals. Discounted food and beverage, accommodation, and spa. 28 days holiday and 1 extra on your birthday.
If this sounds like you, then apply now.
#J-18808-Ljbffr
