We are excited to offer a unique opportunity to join one of the UK's most innovative technology brands, National Cloud, a division of DataVita. National Cloud specialises in delivering transparent, sustainable, and expertly tailored cloud solutions, addressing complex challenges in compliance management, cost control, and scalability.
If you are passionate about pushing the boundaries of cloud infrastructure and eager to make a significant impact within a forward-thinking organisation, we encourage you to apply for this role.
Role Overview
We are seeking an IT Infrastructure and Platforms Manager who will embrace an “automation-first” approach, driving innovation through AI-driven operations, Infrastructure as Code (IaC), serverless architectures, and emerging cloud-native solutions. Equally, you must be comfortable working with and optimising legacy technologies, ensuring they coexist seamlessly with modern platforms.
In this role, you will be accountable for maintaining robust, secure, and high-availability hybrid cloud environments, while championing operational excellence, capacity management, and strict compliance with security frameworks (including NIST). You will collaborate closely with the Head of Networks, Service Delivery Manager, and Service Desk Manager to guarantee a seamless, end-to-end service experience for both internal and external customers. Additionally, you will play an active part in a National Cloud AI working group, influencing the deployment of AI solutions internally and for our clients.
Showcasing a cutting-edge perspective on hybrid cloud delivery will be central to the interview process, as we seek someone who is truly at the forefront of industry best practices.
Key Responsibilities
Infrastructure Management and Automation
Oversee uptime, performance, and capacity management of 24x7 hybrid cloud platforms, ensuring scalability, resilience, and cost-efficiency.
Promote an automation-first culture, employing IaC, serverless, and AI-driven tools to streamline operations and minimise manual intervention.
Balance modernisation efforts with the maintenance and optimisation of legacy infrastructure, ensuring continued reliability and performance.
Service Delivery and Operations Ensure the consistent delivery of secure, reliable services by adhering to SLAs, KPIs, and regulatory requirements. Collaborate closely with the Head of Networks, Service Delivery Manager, and Service Desk Manager to provide a seamless service experience. Implement industry-leading practices for incident, problem, and change management, fostering continuous improvement.
Team Leadership Lead, mentor, and inspire a multidisciplinary technical team, cultivating a forward-thinking, automation-first mindset. Assign resources effectively, ensuring the team can deliver on business-as-usual (BAU) operations, projects, and on-call commitments.
Data Protection, Backup, and Disaster Recovery Define and maintain robust backup and DR strategies, regularly testing and refining plans to safeguard data integrity and minimise downtime.
Project and Change Management Partner with the PMO and stakeholders to scope and execute infrastructure projects, including upgrades, migrations, and technology refreshes. Enforce rigorous change control processes to ensure minimal disruption and maintain service continuity.
Technology Strategy, AI, and Innovation Develop and action strategic roadmaps for next-generation infrastructure, introducing AI-driven operations, serverless computing, and emerging technologies. Contribute to the National Cloud AI working group, influencing the deployment of AI solutions within our business and for our customers. Stay abreast of industry trends, applying cutting-edge thinking to continually evolve and enhance our service portfolio.
Governance, Compliance, and Security Ensure adherence to standards such as ISO 27001, GDPR, and NIST frameworks, maintaining a robust security posture. Keep comprehensive documentation, including architectural diagrams and operational runbooks, enabling audit readiness and ongoing governance.
Budget and Vendor Management Manage budgets effectively, optimising investments and controlling costs without compromising service quality. Cultivate strong vendor relationships, ensuring competitive terms, prompt support, and strategic alignment.
Skills and Experience (Essential) Proven experience managing critical IT infrastructures in high-availability, 24x7 environments, with a demonstrable track record in maintaining uptime and performance. Strong leadership skills with the ability to inspire teams, drive innovation, and create a customer-focused culture. Advanced proficiency in hybrid cloud technologies, IaC (e.g., Terraform, Ansible), serverless architectures, and AI-driven operations. Competence in maintaining and optimising legacy technologies, ensuring they integrate smoothly with modern platforms. Thorough understanding of networking, storage, backup, and DR, as well as capacity management principles. Familiarity with security frameworks (e.g., NIST) and ITSM best practices (e.g., ITIL, ServiceNow) to ensure compliance and robust operational processes. Previous experience within a service provider environment is advantageous but not essential, provided you bring equivalent relevant expertise. Exposure to advanced routing, switching, containerisation (e.g., Kubernetes, Docker), and hybrid cloud integrations. Proven experience in budgeting, licensing, and vendor negotiations. If you are excited about pushing the boundaries of hybrid cloud infrastructure, balancing modern innovation with legacy support, and shaping the future of AI-driven operations, we encourage you to join us.
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Service Delivery and Operations Ensure the consistent delivery of secure, reliable services by adhering to SLAs, KPIs, and regulatory requirements. Collaborate closely with the Head of Networks, Service Delivery Manager, and Service Desk Manager to provide a seamless service experience. Implement industry-leading practices for incident, problem, and change management, fostering continuous improvement.
Team Leadership Lead, mentor, and inspire a multidisciplinary technical team, cultivating a forward-thinking, automation-first mindset. Assign resources effectively, ensuring the team can deliver on business-as-usual (BAU) operations, projects, and on-call commitments.
Data Protection, Backup, and Disaster Recovery Define and maintain robust backup and DR strategies, regularly testing and refining plans to safeguard data integrity and minimise downtime.
Project and Change Management Partner with the PMO and stakeholders to scope and execute infrastructure projects, including upgrades, migrations, and technology refreshes. Enforce rigorous change control processes to ensure minimal disruption and maintain service continuity.
Technology Strategy, AI, and Innovation Develop and action strategic roadmaps for next-generation infrastructure, introducing AI-driven operations, serverless computing, and emerging technologies. Contribute to the National Cloud AI working group, influencing the deployment of AI solutions within our business and for our customers. Stay abreast of industry trends, applying cutting-edge thinking to continually evolve and enhance our service portfolio.
Governance, Compliance, and Security Ensure adherence to standards such as ISO 27001, GDPR, and NIST frameworks, maintaining a robust security posture. Keep comprehensive documentation, including architectural diagrams and operational runbooks, enabling audit readiness and ongoing governance.
Budget and Vendor Management Manage budgets effectively, optimising investments and controlling costs without compromising service quality. Cultivate strong vendor relationships, ensuring competitive terms, prompt support, and strategic alignment.
Skills and Experience (Essential) Proven experience managing critical IT infrastructures in high-availability, 24x7 environments, with a demonstrable track record in maintaining uptime and performance. Strong leadership skills with the ability to inspire teams, drive innovation, and create a customer-focused culture. Advanced proficiency in hybrid cloud technologies, IaC (e.g., Terraform, Ansible), serverless architectures, and AI-driven operations. Competence in maintaining and optimising legacy technologies, ensuring they integrate smoothly with modern platforms. Thorough understanding of networking, storage, backup, and DR, as well as capacity management principles. Familiarity with security frameworks (e.g., NIST) and ITSM best practices (e.g., ITIL, ServiceNow) to ensure compliance and robust operational processes. Previous experience within a service provider environment is advantageous but not essential, provided you bring equivalent relevant expertise. Exposure to advanced routing, switching, containerisation (e.g., Kubernetes, Docker), and hybrid cloud integrations. Proven experience in budgeting, licensing, and vendor negotiations. If you are excited about pushing the boundaries of hybrid cloud infrastructure, balancing modern innovation with legacy support, and shaping the future of AI-driven operations, we encourage you to join us.
#J-18808-Ljbffr
