Job Description
Job Title:
Software Support Specialist Location:
Clacton-On-Sea Salary:
£26,000 - £30,000 per annum Cooper Lomaz are delighted to be working with a business based in Clacton-On-Sea to source a Software Support Specialist to join their team. The successful candidate will join an expanding business, playing an essential role in supporting customers with the implementation and maintenance of their products. Role Overview: As a Software Support Specialist, you will be customer-facing, so outstanding customer service skills are essential. You will support customers remotely, identifying root causes of technical problems and collaborating with internal teams to reduce future support. Role Responsibilities: Be the first point of support for customers. Provide remote support, communicating effectively to troubleshoot and resolve issues, or escalate to the relevant team member. Collaborate with in-house teams such as Product Owners and engineering to ensure effective resolution. Build and maintain strong relationships with the customer base. Document inbound tickets and create knowledge-based troubleshooting guides. Skills: Experience working in an IT technical role. Experience troubleshooting software applications. Experience with CRM or ERP systems like Salesforce. Strong and effective customer service and communication skills. Development skills in PHP, C#, HTML, or .NET are desirable. Salary & Location: This role is office-based and requires you to be onsite full-time. This position is available on a full-time permanent basis. Think you're a good match? Our client is looking to hire for this role early 2025, so give yourself the best possible chance and apply now! Candidates must currently live within a commutable distance of Clacton-On-Sea. The client is not looking for someone who is willing to relocate due to the urgency of the role.
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Job Title:
Software Support Specialist Location:
Clacton-On-Sea Salary:
£26,000 - £30,000 per annum Cooper Lomaz are delighted to be working with a business based in Clacton-On-Sea to source a Software Support Specialist to join their team. The successful candidate will join an expanding business, playing an essential role in supporting customers with the implementation and maintenance of their products. Role Overview: As a Software Support Specialist, you will be customer-facing, so outstanding customer service skills are essential. You will support customers remotely, identifying root causes of technical problems and collaborating with internal teams to reduce future support. Role Responsibilities: Be the first point of support for customers. Provide remote support, communicating effectively to troubleshoot and resolve issues, or escalate to the relevant team member. Collaborate with in-house teams such as Product Owners and engineering to ensure effective resolution. Build and maintain strong relationships with the customer base. Document inbound tickets and create knowledge-based troubleshooting guides. Skills: Experience working in an IT technical role. Experience troubleshooting software applications. Experience with CRM or ERP systems like Salesforce. Strong and effective customer service and communication skills. Development skills in PHP, C#, HTML, or .NET are desirable. Salary & Location: This role is office-based and requires you to be onsite full-time. This position is available on a full-time permanent basis. Think you're a good match? Our client is looking to hire for this role early 2025, so give yourself the best possible chance and apply now! Candidates must currently live within a commutable distance of Clacton-On-Sea. The client is not looking for someone who is willing to relocate due to the urgency of the role.
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