Facilities Helpdesk Administrator - Basildon - 30k Plus Package
My client, a well-known Facilities and Management Company specializing in Luxury Retail, is currently recruiting for an experienced Helpdesk Administrator to service one of their major contracts. They have been experts in their field for over thirty years and are a well-established company with a great team dynamic. Due to many major contract wins, they are expanding and looking for brand new candidates to join them. They have recently moved to stunning new offices in Basildon.
The ideal candidate will have experience in planned and reactive maintenance and will be expected to provide full account management to their client. Your focus will be to ensure the efficient day-to-day running of the account, ensuring everything follows the correct processes when completing jobs, updating, and further works, whilst providing quality customer service and assistance.
Duties:
Administration Duties Dealing with Engineers and scheduling them out to work and closing jobs when completed. Reacting to facilities issues or repair requests and raising jobs on the internal system. Monitoring inboxes and ensuring everything is to a high standard. Coordinating Engineers' appointments. Problem-solving and working through queries. PPMS Raising Purchase Orders and Budget Reports. Checking progress and updating the Client. Organising progress reports. Preparing quotes and reports.
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My client, a well-known Facilities and Management Company specializing in Luxury Retail, is currently recruiting for an experienced Helpdesk Administrator to service one of their major contracts. They have been experts in their field for over thirty years and are a well-established company with a great team dynamic. Due to many major contract wins, they are expanding and looking for brand new candidates to join them. They have recently moved to stunning new offices in Basildon.
The ideal candidate will have experience in planned and reactive maintenance and will be expected to provide full account management to their client. Your focus will be to ensure the efficient day-to-day running of the account, ensuring everything follows the correct processes when completing jobs, updating, and further works, whilst providing quality customer service and assistance.
Duties:
Administration Duties Dealing with Engineers and scheduling them out to work and closing jobs when completed. Reacting to facilities issues or repair requests and raising jobs on the internal system. Monitoring inboxes and ensuring everything is to a high standard. Coordinating Engineers' appointments. Problem-solving and working through queries. PPMS Raising Purchase Orders and Budget Reports. Checking progress and updating the Client. Organising progress reports. Preparing quotes and reports.
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