PE Global is looking for a Field Service Engineer for our retail technology client based in Belfast. The role is an initial 6-month contract and operates on a 1 in 4 rolling shift pattern.
Responsibilities of the role: To complete 'fix', and any necessary preventative maintenance work, to ensure IT equipment is returned to working order as quickly as possible and without the need to return to site to complete further work. To ensure replacement parts are utilized only where the diagnosis proves it is essential to do so. To ensure local customer representative/s is updated on call progress, fix or future action and likely timescales. To advise local customer representatives on proper care of equipment and provide simple training or advice that will prevent the recurrence of fault. To liaise with technical support personnel, where additional advice and guidance are needed to affective a 'fix'. To act upon the advice of these staff and ensure a full understanding of their guidance to ensure future learning. To ensure all chargeable fault calls are identified and reported.
Requirements: 5 years' experience would be ideal. Retail and break fix experience essential (POS, SCO, Pin Pads, Scanners, Tills, Printers, Back Office IT Equipment).
Please note PE Global cannot assist with any sponsorship. Candidates will need the right to live and work within the UK for at least the next 12 months.
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Responsibilities of the role: To complete 'fix', and any necessary preventative maintenance work, to ensure IT equipment is returned to working order as quickly as possible and without the need to return to site to complete further work. To ensure replacement parts are utilized only where the diagnosis proves it is essential to do so. To ensure local customer representative/s is updated on call progress, fix or future action and likely timescales. To advise local customer representatives on proper care of equipment and provide simple training or advice that will prevent the recurrence of fault. To liaise with technical support personnel, where additional advice and guidance are needed to affective a 'fix'. To act upon the advice of these staff and ensure a full understanding of their guidance to ensure future learning. To ensure all chargeable fault calls are identified and reported.
Requirements: 5 years' experience would be ideal. Retail and break fix experience essential (POS, SCO, Pin Pads, Scanners, Tills, Printers, Back Office IT Equipment).
Please note PE Global cannot assist with any sponsorship. Candidates will need the right to live and work within the UK for at least the next 12 months.
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