Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we'd love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require.
Job Overview
The Norfolk & Waveney Under 18 Eating Disorders Service are looking to recruit a friendly and experienced
Clinical Administrator
to support the Eating Disorders Intensive Treatment Team (EDITT). This role would suit somebody who is outgoing and confident, with the organisational skills to manage their own workload to support the needs of the service.
Based at the Lighthouse Centre in the beautiful Hellesdon Hospital grounds, duties include greeting service users and their families, responding to enquiries over telephone and e-mail, processing referrals, maintaining patient records, generating letters, producing documentation, taking and distributing minutes, and placing food and supplies orders. Each day is different, and there may be a requirement for management support and data work. The EDITT service is in the early stages of expansion, so the role will also involve administrative tasks related to this exciting project.
You will be joining a multi-disciplinary team of skilled professionals that are passionate about supporting children and young people with eating disorders, aided by a small group of dedicated administrators, in a positive and sociable working environment. If you are interested in learning more about the role or the team, please email jennifer.glas@nsft.nhs.uk or amy.moore@nsft.nhs.uk.
The role will come with opportunities to develop your learning and career prospects; please see "Working for your Organisation" for further information.
Main Duties of the Job
You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience.
Customer service skills and full administration experience will be essential for this role. Audio typing skills would be beneficial as our Consultants may use digital audio equipment for their correspondence from time to time. The post holder will also be expected to attend meetings as required, take minutes to a high standard and follow up on any actions as necessary.
You will be joining a dedicated friendly team. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as full training will be provided.
Essential Criteria:
Previous administration experience. Use of ICT applications/packages. Experience of working in a busy office and extensive knowledge of all Microsoft packages. Experience of using digital dictation for medic letters is desired, but training will be given. Diary management and minute taking skills are essential.
Working for Our Organisation
This is an exciting time of Transformation of Mental Health Services in Norfolk, which has created opportunities, not only for services to recognise and consolidate what they are doing well, but also to drive creativity to radically change service delivery. These changes are driven by the needs of local communities, with the aim of embedding Mental Health Services within the community and truly bringing the expertise to where it is needed.
Do you have the passion, ambition and creativity to help us to reach our ambition to develop our Services? This could be your first step into developing a career within the NHS; we are passionate about continuous personal development (CPD) and encourage our staff to progress within their chosen career pathway. We offer a range of qualifications, on-the-job learning and training that could support your future aspirations.
If this sounds like something you would be interested in then we would love to hear from you!
Detailed Job Description and Main Responsibilities
The role will focus on supporting the clinical team, including doctors, with entering and maintaining information to patient records as well as supporting service users with queries or other needs by telephone. To provide the best service to our Service Users the ideal candidate will be able to work on their own initiative, to remain calm under pressure, and maintain a positive attitude.
Some of the Benefits You Can Expect: NHS pension A comprehensive in-house & external training programmes Career progression Starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) Staff physio service NHS discounts and many more.
Person Specification
Qualifications
Essential Criteria NVQ 3 Business Administration or equivalent or working towards. Experience
Essential Criteria Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level. Working on own initiative with minimal supervision. Skills
Essential Criteria Ability to co-ordinate and prioritise management diaries. Knowledge
Essential Criteria Working knowledge of Microsoft packages or equivalent. Other
Essential Criteria Able to work flexibly across a range of different sites/offices.
EQUAL OPPORTUNITIES
Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.
As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification). We encourage you to indicate your eligibility through TRAC jobs when applying.
DISCLOSURE AND BARRING SERVICE CHECK
For posts with direct service user contact - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures - these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.
Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.
The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.
This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again. #J-18808-Ljbffr
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we'd love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require.
Job Overview
The Norfolk & Waveney Under 18 Eating Disorders Service are looking to recruit a friendly and experienced
Clinical Administrator
to support the Eating Disorders Intensive Treatment Team (EDITT). This role would suit somebody who is outgoing and confident, with the organisational skills to manage their own workload to support the needs of the service.
Based at the Lighthouse Centre in the beautiful Hellesdon Hospital grounds, duties include greeting service users and their families, responding to enquiries over telephone and e-mail, processing referrals, maintaining patient records, generating letters, producing documentation, taking and distributing minutes, and placing food and supplies orders. Each day is different, and there may be a requirement for management support and data work. The EDITT service is in the early stages of expansion, so the role will also involve administrative tasks related to this exciting project.
You will be joining a multi-disciplinary team of skilled professionals that are passionate about supporting children and young people with eating disorders, aided by a small group of dedicated administrators, in a positive and sociable working environment. If you are interested in learning more about the role or the team, please email jennifer.glas@nsft.nhs.uk or amy.moore@nsft.nhs.uk.
The role will come with opportunities to develop your learning and career prospects; please see "Working for your Organisation" for further information.
Main Duties of the Job
You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience.
Customer service skills and full administration experience will be essential for this role. Audio typing skills would be beneficial as our Consultants may use digital audio equipment for their correspondence from time to time. The post holder will also be expected to attend meetings as required, take minutes to a high standard and follow up on any actions as necessary.
You will be joining a dedicated friendly team. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as full training will be provided.
Essential Criteria:
Previous administration experience. Use of ICT applications/packages. Experience of working in a busy office and extensive knowledge of all Microsoft packages. Experience of using digital dictation for medic letters is desired, but training will be given. Diary management and minute taking skills are essential.
Working for Our Organisation
This is an exciting time of Transformation of Mental Health Services in Norfolk, which has created opportunities, not only for services to recognise and consolidate what they are doing well, but also to drive creativity to radically change service delivery. These changes are driven by the needs of local communities, with the aim of embedding Mental Health Services within the community and truly bringing the expertise to where it is needed.
Do you have the passion, ambition and creativity to help us to reach our ambition to develop our Services? This could be your first step into developing a career within the NHS; we are passionate about continuous personal development (CPD) and encourage our staff to progress within their chosen career pathway. We offer a range of qualifications, on-the-job learning and training that could support your future aspirations.
If this sounds like something you would be interested in then we would love to hear from you!
Detailed Job Description and Main Responsibilities
The role will focus on supporting the clinical team, including doctors, with entering and maintaining information to patient records as well as supporting service users with queries or other needs by telephone. To provide the best service to our Service Users the ideal candidate will be able to work on their own initiative, to remain calm under pressure, and maintain a positive attitude.
Some of the Benefits You Can Expect: NHS pension A comprehensive in-house & external training programmes Career progression Starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) Staff physio service NHS discounts and many more.
Person Specification
Qualifications
Essential Criteria NVQ 3 Business Administration or equivalent or working towards. Experience
Essential Criteria Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level. Working on own initiative with minimal supervision. Skills
Essential Criteria Ability to co-ordinate and prioritise management diaries. Knowledge
Essential Criteria Working knowledge of Microsoft packages or equivalent. Other
Essential Criteria Able to work flexibly across a range of different sites/offices.
EQUAL OPPORTUNITIES
Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.
As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification). We encourage you to indicate your eligibility through TRAC jobs when applying.
DISCLOSURE AND BARRING SERVICE CHECK
For posts with direct service user contact - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures - these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.
Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.
The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.
This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again. #J-18808-Ljbffr
