Service Application Analyst HIWFRS619771
Salary Range:
£31,067 - £32,654 per annum Work Location:
Hampshire and Isle of Wight Fire and Rescue Service HQ, Eastleigh Contract Type:
Permanent Closing Date:
17 February 2025 Interview Date:
w/c 24 February 2025 Hampshire and Isle of Wight Fire and Rescue Service (HIWFRS) is a fantastic place to work!
The service provides a friendly and welcoming environment, developing people, and helping them to reach their goals. The Service Desk Team provides fundamental support to HIWFRS, HIWFRS partners and guests across our 61 sites around Hampshire and the Isle of Wight. We have an exciting opportunity for a Service Application Analyst to join our team. The role will involve monitoring the progress of user calls and ensuring quality standards are met. Problem solving to help our users directly as and when required, so it is essential you have a high level of ICT knowledge in all MS Office applications. The right candidate must have a keen attention for detail as data entry and application administration are integral to the role. Relevant Service Desk experience is desirable. There is also an expectation of flexibility with the approach to supporting the Service in person or remotely and will require the ability to work from any of our sites. High levels of customer service skills and strong communication skills are a must. Experience in hardware maintenance will also be required. Within your application, please give an example of when you have provided excellent customer service. The role requires a professional approach and the ability to work proactively to pre-empt the needs of the Service. HIWFRS Benefits Include: 28 days holiday pro-rata (including bank holidays) Work within a friendly & supportive team Training and development opportunities available Access to internal network groups Company Pension Free onsite parking On-site gym available Emergency Services retail and leisure discounts Reaching Further
- Inspiring and challenging ourselves and others. Showing Respect
- Fairness, honesty and integrity in everything we say and do. Supporting Others
- Listening and acting with compassion and empathy. Playing Our Part
- Recognising the contribution we all make. Vetting Requirements:
This post is subject to a Standard DBS Check. Contact Details for an Informal Discussion:
Hampshire and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
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Salary Range:
£31,067 - £32,654 per annum Work Location:
Hampshire and Isle of Wight Fire and Rescue Service HQ, Eastleigh Contract Type:
Permanent Closing Date:
17 February 2025 Interview Date:
w/c 24 February 2025 Hampshire and Isle of Wight Fire and Rescue Service (HIWFRS) is a fantastic place to work!
The service provides a friendly and welcoming environment, developing people, and helping them to reach their goals. The Service Desk Team provides fundamental support to HIWFRS, HIWFRS partners and guests across our 61 sites around Hampshire and the Isle of Wight. We have an exciting opportunity for a Service Application Analyst to join our team. The role will involve monitoring the progress of user calls and ensuring quality standards are met. Problem solving to help our users directly as and when required, so it is essential you have a high level of ICT knowledge in all MS Office applications. The right candidate must have a keen attention for detail as data entry and application administration are integral to the role. Relevant Service Desk experience is desirable. There is also an expectation of flexibility with the approach to supporting the Service in person or remotely and will require the ability to work from any of our sites. High levels of customer service skills and strong communication skills are a must. Experience in hardware maintenance will also be required. Within your application, please give an example of when you have provided excellent customer service. The role requires a professional approach and the ability to work proactively to pre-empt the needs of the Service. HIWFRS Benefits Include: 28 days holiday pro-rata (including bank holidays) Work within a friendly & supportive team Training and development opportunities available Access to internal network groups Company Pension Free onsite parking On-site gym available Emergency Services retail and leisure discounts Reaching Further
- Inspiring and challenging ourselves and others. Showing Respect
- Fairness, honesty and integrity in everything we say and do. Supporting Others
- Listening and acting with compassion and empathy. Playing Our Part
- Recognising the contribution we all make. Vetting Requirements:
This post is subject to a Standard DBS Check. Contact Details for an Informal Discussion:
Hampshire and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
#J-18808-Ljbffr
