This is a challenging operational role and represents a great opportunity for individuals who wish to build on a career in operational management. The role will require you to lead a safety-first culture, manage the day-to-day warehouse operations efficiently and effectively to ensure the delivery of a high-quality service to the customer. You will lead an allocated team of Warehouse Colleagues through actively demonstrating the behaviour and engagement standards required to make our customers' business better every day.
The role is based at our Waitrose CFC in Greenford where we operate the home delivery service on behalf of Waitrose. Customer service and satisfaction for our Waitrose home delivery customers is key and you will lead your team to deliver and embed this daily.
People leadership and behaviours aligned to the Wincanton Mission, Vision and Values are vital in this role. We are not looking for good operators; what will make you stand out is proven leadership skills and a clear demonstration that you understand and can demonstrate leadership and engagement to a team of colleagues.
You will lead your team through their daily areas of responsibility to ensure the depot achieves contractual KPIs; you will also manage all warehouse activities to ensure relevant safety, people, productivity, quality, and financial performance indicators are met to ensure a high-quality and efficient service is provided both internally and externally.
Candidates who have applied previously in the last 12 months will not be considered.
The Role:
To lead and deliver a safety-first culture within the team using the appropriate safety and near miss processes.
To lead your team to achieve and exceed all performance objectives.
Effective planning of resources to achieve and exceed KPIs (cost, quality, service).
To deliver a flexible multi-skilled team that is achieving the highest levels of customer satisfaction.
Analyse performance and use problem-solving techniques to plan and action performance improvements.
Liaise with internal/external customers, colleagues, and other third parties to deliver and exceed customer expectations.
Deliver effective communication to your team and conduct regular individual reviews and, where necessary, agree on a performance improvement plan.
Where necessary, conduct disciplinary and grievance meetings ensuring adherence to company disciplinary and grievance policies.
The Person:
Proven experience in leading a team of colleagues in a fast-paced warehouse management role within FMCG.
Sound planning and people management skills.
Experience of managing disciplinary and grievance procedures.
Knowledge of warehouse management systems.
Ability to engage and communicate at all levels.
Flexible approach, able to embrace change and accept responsibility.
Ability to analyse data and make recommendations and action them.
Customer-focused and able to deliver and exceed customer expectations.
Passionate, committed, and driven.
Ability to respond positively to changing demands.
The role will work a permanent 14:00 - 22:00 shift, any 5 days from 7 days including Saturdays and Sundays.
Candidates who have applied previously in the last 12 months will not be considered.
Our Commitment:
Our people are our most important asset and as such we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, functional, and management skills. Your development through coaching is our priority. Continuous learning takes place through a broad variety of opportunities and types of engagements. Access to the latest technological innovations in the logistics and supply chain industry, as well as Wincanton’s deep knowledge and expertise in our field, constitute a superb platform for your professional development.
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