Account Manager
Location: London, UK Salary: £85,000 per annum About the Role: We are seeking a dynamic and experienced Account Manager to join an innovative SaaS company based in London. The successful candidate will play a pivotal role in ensuring customer success, managing key client accounts, identifying new business opportunities, and addressing technical issues. Key Responsibilities: Customer Success Management: Foster strong, long-lasting relationships with clients, ensuring their satisfaction and success with SaaS solutions. Regularly communicate with clients to understand their needs and provide tailored support and solutions. Key Client Account Management: Serve as the primary point of contact for key accounts, ensuring smooth communication and operations. Develop and execute strategic account plans to maximize customer engagement and retention. Business Opportunity Identification: Proactively identify and pursue new business opportunities within existing accounts. Collaborate with the sales and marketing teams to leverage client insights and drive growth. Technical Issue Management: Coordinate with technical teams to manage and resolve client issues promptly. Ensure technical support is aligned with client expectations and service level agreements. Requirements: Proven experience as an Account Manager or in a similar role within the SaaS industry. Strong understanding of customer success principles and account management best practices. Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships. Demonstrated ability to identify business opportunities and drive growth. Technical aptitude with the ability to understand and manage technical issues. Based in London and willing to travel internationally.
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Location: London, UK Salary: £85,000 per annum About the Role: We are seeking a dynamic and experienced Account Manager to join an innovative SaaS company based in London. The successful candidate will play a pivotal role in ensuring customer success, managing key client accounts, identifying new business opportunities, and addressing technical issues. Key Responsibilities: Customer Success Management: Foster strong, long-lasting relationships with clients, ensuring their satisfaction and success with SaaS solutions. Regularly communicate with clients to understand their needs and provide tailored support and solutions. Key Client Account Management: Serve as the primary point of contact for key accounts, ensuring smooth communication and operations. Develop and execute strategic account plans to maximize customer engagement and retention. Business Opportunity Identification: Proactively identify and pursue new business opportunities within existing accounts. Collaborate with the sales and marketing teams to leverage client insights and drive growth. Technical Issue Management: Coordinate with technical teams to manage and resolve client issues promptly. Ensure technical support is aligned with client expectations and service level agreements. Requirements: Proven experience as an Account Manager or in a similar role within the SaaS industry. Strong understanding of customer success principles and account management best practices. Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships. Demonstrated ability to identify business opportunities and drive growth. Technical aptitude with the ability to understand and manage technical issues. Based in London and willing to travel internationally.
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