Bureau Manager – Tesco Travel Money
Location: Norwich Blue Boar Lane
Job Type: Permanent
Hours per week: 30 hours
Salary: £21,246 p/a (+bonus)
Working Patterns:
This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota. Benefits:
A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness. Discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests. Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial. A wide range of employee discounts provided by Bravo Benefit. Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime. 25 days holiday (pro-rata), bank holidays, and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days. Opportunity to earn a monthly bonus on top of base salary for hitting targets. Pension with a great Pension Provider – Scottish Widows. Job Overview:
If you see yourself as a natural leader who can galvanise people and showcase best practice but also mentor from behind the scenes to orchestrate a dynamic and efficient team, we want you as our next Bureau Manager. As an integral part of Tesco Travel Money, you will be placed on-site in one of our bustling Bureaus situated within a Tesco retail store. Thousands of customers will step foot through the door each day, with many looking for help and guidance on all aspects of foreign exchange. Key Responsibilities:
Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience. Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability. Focusing and reviewing customer feedback, service levels, and the ability of the Travel Service Partners to implement processes and solutions that improve outputs. Engaging with customers to process all foreign exchange transactions accurately and efficiently. Delivering on key performance goals both procedural, operational, and customer focused. Utilising your keen eye for detail to process daily online FX request and deliveries. Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures. Qualifications:
A passion for leading dynamic and diverse teams. Great communicator and motivator. Strong focus on customer service. Desire to succeed and make a difference. Interview Process:
Initial screening call with Talent Acquisition Partners or Bureau Managers. Online interview with Talent Acquisition Partners. Bureau visit to meet with the Area Manager and see the working environment. Offer of employment if successful. About Travelex:
We are one of the market leading specialist providers of foreign exchange. Founded in 1976, we have built a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota. Benefits:
A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness. Discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests. Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial. A wide range of employee discounts provided by Bravo Benefit. Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime. 25 days holiday (pro-rata), bank holidays, and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days. Opportunity to earn a monthly bonus on top of base salary for hitting targets. Pension with a great Pension Provider – Scottish Widows. Job Overview:
If you see yourself as a natural leader who can galvanise people and showcase best practice but also mentor from behind the scenes to orchestrate a dynamic and efficient team, we want you as our next Bureau Manager. As an integral part of Tesco Travel Money, you will be placed on-site in one of our bustling Bureaus situated within a Tesco retail store. Thousands of customers will step foot through the door each day, with many looking for help and guidance on all aspects of foreign exchange. Key Responsibilities:
Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience. Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability. Focusing and reviewing customer feedback, service levels, and the ability of the Travel Service Partners to implement processes and solutions that improve outputs. Engaging with customers to process all foreign exchange transactions accurately and efficiently. Delivering on key performance goals both procedural, operational, and customer focused. Utilising your keen eye for detail to process daily online FX request and deliveries. Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures. Qualifications:
A passion for leading dynamic and diverse teams. Great communicator and motivator. Strong focus on customer service. Desire to succeed and make a difference. Interview Process:
Initial screening call with Talent Acquisition Partners or Bureau Managers. Online interview with Talent Acquisition Partners. Bureau visit to meet with the Area Manager and see the working environment. Offer of employment if successful. About Travelex:
We are one of the market leading specialist providers of foreign exchange. Founded in 1976, we have built a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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