Salary: £29,507 - £31,609 per year
Contract Type: Permanent
Position Type: Full Time
Hours: 36 hours per week
Work From Home: Hybrid
Job Description
As Tenant Liaison Officer, you will have experience of tenant liaison in a property maintenance, housing management or compliance environment. You will be able to work with tenants and contractors to remedy any defects as identified. Requirements
You must have CIH Level 3 Certificate/Diploma in Housing Practice or National Home-point Standard Level 2 or working toward either qualification. You must have a valid UK driving licence as this post requires you to travel to a variety of locations across Perth and Kinross. Responsibilities
Gives a high priority to customer satisfaction. Respects and applies our customer service standards. Makes every effort to find out what the customer needs. Tries to exceed customer expectations. Promotes a professional image of self and the housing service. Makes every effort to assist customers to gain access to services. Applies confidentiality appropriately, taking account of data protection and other legal and regulatory requirements. Takes personal responsibility for self, customers, contractors and others and must comply with all relevant Health and Safety legislation. Willing to undertake any H&S training relevant to the post. Promotes the Council’s values and commitment to equality and diversity, promoting positive values and anti-discriminatory, non-judgmental practice. Treats colleagues and customers with dignity and respect in line with the Employee Charter and Code of Conduct. Sensitive to cultural, gender and other staff/customer profiles in all aspects of service delivery. The Individual
If you would like any more information regarding this vacancy, please contact Brett Trotter, Team Leader on 01738 475883. Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss. As part of our safer recruitment measures, any offer of employment will be subject to the successful completion of mandatory checks including eligibility to work in the UK, Disclosure Scotland or PVG, qualifications, references, and fitness to undertake the post. This may also include an Overseas Criminal Records Check if you have spent time living overseas. A healthy work life balance is important to Perth & Kinross Council and we provide supportive management and flexible working arrangements to help you achieve a healthy work life balance. You will have access to training and support for continued professional development.
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As Tenant Liaison Officer, you will have experience of tenant liaison in a property maintenance, housing management or compliance environment. You will be able to work with tenants and contractors to remedy any defects as identified. Requirements
You must have CIH Level 3 Certificate/Diploma in Housing Practice or National Home-point Standard Level 2 or working toward either qualification. You must have a valid UK driving licence as this post requires you to travel to a variety of locations across Perth and Kinross. Responsibilities
Gives a high priority to customer satisfaction. Respects and applies our customer service standards. Makes every effort to find out what the customer needs. Tries to exceed customer expectations. Promotes a professional image of self and the housing service. Makes every effort to assist customers to gain access to services. Applies confidentiality appropriately, taking account of data protection and other legal and regulatory requirements. Takes personal responsibility for self, customers, contractors and others and must comply with all relevant Health and Safety legislation. Willing to undertake any H&S training relevant to the post. Promotes the Council’s values and commitment to equality and diversity, promoting positive values and anti-discriminatory, non-judgmental practice. Treats colleagues and customers with dignity and respect in line with the Employee Charter and Code of Conduct. Sensitive to cultural, gender and other staff/customer profiles in all aspects of service delivery. The Individual
If you would like any more information regarding this vacancy, please contact Brett Trotter, Team Leader on 01738 475883. Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss. As part of our safer recruitment measures, any offer of employment will be subject to the successful completion of mandatory checks including eligibility to work in the UK, Disclosure Scotland or PVG, qualifications, references, and fitness to undertake the post. This may also include an Overseas Criminal Records Check if you have spent time living overseas. A healthy work life balance is important to Perth & Kinross Council and we provide supportive management and flexible working arrangements to help you achieve a healthy work life balance. You will have access to training and support for continued professional development.
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