Main area IT Grade Band 6 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 176-C-6812373
Employer North West Anglia NHS Foundation Trust Employer type NHS Site Peterborough City Hospital Town Peterborough Salary £37,338 - £44,962 per annum Salary period Yearly Closing 02/02/2025 23:59
IT Support Team Leader - Peterborough
Band 6
Job overview
We have a great job opportunity for an IT Support Team Leader to assist the IT Support Manager to provide a Technical support service to the Trust. We have over 10,000 employees, 6500 windows end points and 2000 Apple devices that require supporting from Mon-Fri 8am until 17:30 PM. The team also provide an on-call function to cover all out-of-hours periods. This role will lead the service desk and first line teams to provide a first class support service to the Trust and also deputise for the IT Support Manager including assisting with the Change and Problem Management Processes. You will be expected to have experience of working in a senior/leadership role within an IT Support Environment and have good knowledge of iTiL. Very good knowledge of Windows 10/11, Office 365 and Clinical applications is essential as well as being able to travel to work across multiple sites. The work is varied and will require someone with confidence and the ability to think on their feet. This will be a demanding role with heavy focus on leadership and service improvement following iTiL best practice. Main duties of the job
To provide technical expertise at a senior level to the development, deployment and support of the Trust’s ICT infrastructure and information systems by undertaking the roles of (in order of anticipated workload): • Manage the Service desk and first line support teams • 2nd Line Support Escalation • Project Technical Lead • I.T. Change and Problem management • Deputise for the IT Support Manager The role requires specialist knowledge, a professional certification (already achieved, or working towards with the assistance of the I.T. Support Manager) or equivalent experience to achieve the standards required. Working for our organisation
We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area. As part of our commitment to supporting our employees we offer a range of benefits including: Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff); Membership of the NHS Pension Scheme; Flexible working opportunities; Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays; Opportunities for career development and training to help you progress in your role; Wellbeing support and activities to promote a healthy work environment; Access to our in-house physiotherapy service; On-site canteens offering subsidised meals; Subsidised staff parking (currently free); Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough. We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community. Detailed job description and main responsibilities
Please see attached detailed Job Description and Person Specification for more information regarding this post. Person specification
Qualifications
GCSE Maths, English, Computing or Equivalent Grade C/4 or higher Degree in an I.T. related subject or equivalent experience iTiL Foundation pass V3 or later IT Technical or Management Qualification or currently studying towards Experience
Experience working in an I.T. technical support role for a large organisation Experience working in a systems administration role using tools such Active Directory Experience Managing staff Long Experience of working in a customer service environment Experience of large I.T. upgrades and deployments Knowledge
Detailed knowledge of Microsoft Server Applications, active directory and Operating Systems Good understanding of ITIL Good knowledge of Information Governance & Data Protection Key Skills
Excellent technical skills (Software and hardware) Data Input/accuracy and attention to detail
#J-18808-Ljbffr
Band 6
Job overview
We have a great job opportunity for an IT Support Team Leader to assist the IT Support Manager to provide a Technical support service to the Trust. We have over 10,000 employees, 6500 windows end points and 2000 Apple devices that require supporting from Mon-Fri 8am until 17:30 PM. The team also provide an on-call function to cover all out-of-hours periods. This role will lead the service desk and first line teams to provide a first class support service to the Trust and also deputise for the IT Support Manager including assisting with the Change and Problem Management Processes. You will be expected to have experience of working in a senior/leadership role within an IT Support Environment and have good knowledge of iTiL. Very good knowledge of Windows 10/11, Office 365 and Clinical applications is essential as well as being able to travel to work across multiple sites. The work is varied and will require someone with confidence and the ability to think on their feet. This will be a demanding role with heavy focus on leadership and service improvement following iTiL best practice. Main duties of the job
To provide technical expertise at a senior level to the development, deployment and support of the Trust’s ICT infrastructure and information systems by undertaking the roles of (in order of anticipated workload): • Manage the Service desk and first line support teams • 2nd Line Support Escalation • Project Technical Lead • I.T. Change and Problem management • Deputise for the IT Support Manager The role requires specialist knowledge, a professional certification (already achieved, or working towards with the assistance of the I.T. Support Manager) or equivalent experience to achieve the standards required. Working for our organisation
We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area. As part of our commitment to supporting our employees we offer a range of benefits including: Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff); Membership of the NHS Pension Scheme; Flexible working opportunities; Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays; Opportunities for career development and training to help you progress in your role; Wellbeing support and activities to promote a healthy work environment; Access to our in-house physiotherapy service; On-site canteens offering subsidised meals; Subsidised staff parking (currently free); Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough. We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community. Detailed job description and main responsibilities
Please see attached detailed Job Description and Person Specification for more information regarding this post. Person specification
Qualifications
GCSE Maths, English, Computing or Equivalent Grade C/4 or higher Degree in an I.T. related subject or equivalent experience iTiL Foundation pass V3 or later IT Technical or Management Qualification or currently studying towards Experience
Experience working in an I.T. technical support role for a large organisation Experience working in a systems administration role using tools such Active Directory Experience Managing staff Long Experience of working in a customer service environment Experience of large I.T. upgrades and deployments Knowledge
Detailed knowledge of Microsoft Server Applications, active directory and Operating Systems Good understanding of ITIL Good knowledge of Information Governance & Data Protection Key Skills
Excellent technical skills (Software and hardware) Data Input/accuracy and attention to detail
#J-18808-Ljbffr
