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Creating Welcoming Spaces for Learning, Teaching and Research.
Doing things differently.
Think you know libraries? Think again.
Doing things differently.
"We are the service to go to for help, advice and support"
Information Assistant
Working Pattern: Saturday: 8:45 AM - 5:15 PM, Sunday: 1:45 PM - 7:15 PM and 8 Saturdays during the summer (4 hours each) About the Role
At the heart of Nottingham Trent University, our libraries inspire and enable independent learning and research. We actively engage with our customers and make a difference. We create an inspiring physical and online environment for learning and research. We want to make it easy for people to use our libraries and learning resources. And that's where you come in. We're looking for an Information Assistant to join our friendly and welcoming customer service team. This role isn't just checking and sorting books. You'll be an essential support to customers of our libraries and learning resources, providing practical help and guidance. You'll be the go-to person for face-to-face, telephone, and online enquiries and assistance. Supporting customers to get online or how to use software one minute and then identifying and referring specialist enquiries the next. No two days will be the same as you'll work, on a rota basis, completing a variety of tasks. Interview Date : 10th February 2025 What you'll bring
You'll bring excellent customer service skills and the ability to work effectively with a wide range of people. If you've got confidence in using IT systems and experience of supporting customers in a busy service environment, then we'd love to hear from you. For more details, please take a look at the role profile. We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly. For any informal queries about the role or the LLR team, please contact Mannisha Patel (User Experience Team Leader) at [email protected]. What we offer
We can offer you a career with a difference, as together we shape futures, change lives and create the university of the future. We'll look after you with ongoing support, good development opportunities, and a competitive salary that rewards your contribution. We also offer generous holidays, a pension scheme, great facilities, and a wide range of savings, discounts, and benefits. Come and be part of our success. Apply today. Safe and Inclusive
At NTU, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices and experiences of our students and colleagues. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team. Please note that this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system. Upcoming immigration rules (4th April 2024) changes may impact on eligibility for sponsorship, we recommend that you assess your eligibility before applying for this position. Visit
https://www.gov.uk/skilled-worker-visa
for more information. However, applications are welcome from candidates who do not currently have the right to work in the UK but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information. Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.
#J-18808-Ljbffr
Doing things differently.
Think you know libraries? Think again.
Doing things differently.
"We are the service to go to for help, advice and support"
Information Assistant
Working Pattern: Saturday: 8:45 AM - 5:15 PM, Sunday: 1:45 PM - 7:15 PM and 8 Saturdays during the summer (4 hours each) About the Role
At the heart of Nottingham Trent University, our libraries inspire and enable independent learning and research. We actively engage with our customers and make a difference. We create an inspiring physical and online environment for learning and research. We want to make it easy for people to use our libraries and learning resources. And that's where you come in. We're looking for an Information Assistant to join our friendly and welcoming customer service team. This role isn't just checking and sorting books. You'll be an essential support to customers of our libraries and learning resources, providing practical help and guidance. You'll be the go-to person for face-to-face, telephone, and online enquiries and assistance. Supporting customers to get online or how to use software one minute and then identifying and referring specialist enquiries the next. No two days will be the same as you'll work, on a rota basis, completing a variety of tasks. Interview Date : 10th February 2025 What you'll bring
You'll bring excellent customer service skills and the ability to work effectively with a wide range of people. If you've got confidence in using IT systems and experience of supporting customers in a busy service environment, then we'd love to hear from you. For more details, please take a look at the role profile. We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly. For any informal queries about the role or the LLR team, please contact Mannisha Patel (User Experience Team Leader) at [email protected]. What we offer
We can offer you a career with a difference, as together we shape futures, change lives and create the university of the future. We'll look after you with ongoing support, good development opportunities, and a competitive salary that rewards your contribution. We also offer generous holidays, a pension scheme, great facilities, and a wide range of savings, discounts, and benefits. Come and be part of our success. Apply today. Safe and Inclusive
At NTU, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices and experiences of our students and colleagues. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team. Please note that this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system. Upcoming immigration rules (4th April 2024) changes may impact on eligibility for sponsorship, we recommend that you assess your eligibility before applying for this position. Visit
https://www.gov.uk/skilled-worker-visa
for more information. However, applications are welcome from candidates who do not currently have the right to work in the UK but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information. Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.
#J-18808-Ljbffr
