Challenge yourself and change lives, transforming complex systems and essential infrastructure that everyone relies on.
Our Senior EUC Engineers are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact.
CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
We are seeking a highly skilled 3rd Line EUC Desktop Engineer to join our team based in London. In this critical role, you will provide expert support for our EUC environment, ensuring high availability and performance in a fast-paced and demanding environment. Your technical expertise will directly contribute to the smooth operation of trading platforms and internal business systems.
Your future duties and responsibilities
Provide 3rd line support for all EUC-related incidents and service requests, prioritizing high-availability, performance, and low-latency trading environments. Act as the escalation point for complex desktop support issues, ensuring trading systems remain operational during critical periods. Troubleshoot and manage desktop systems, laptops, peripherals, and software in a mission-critical trading environment. Lead efforts to resolve issues related to low-latency hardware, networking, and software platforms in trading floor settings. Perform preventative maintenance, updates, and patch management to optimize trading platforms and workstations. Collaborate with network, security, and server teams to resolve cross-functional issues impacting trading operations. Support trading applications and proprietary tools (e.g., Eikon, Refinitiv, Bloomberg) integral to gas energy and trading workflows. Manage and deploy desktop images, configurations, and device lifecycle processes. Ensure compliance with stringent endpoint security protocols and trading industry regulations. Document solutions, best practices, and known issues, sharing insights with Service Desk and IT teams. Drive continuous improvements through technology upgrades and troubleshooting efforts. Mentor junior engineers, providing guidance on trading-specific technology and support practices.
Required qualifications to be successful in this role Proven experience in a 3rd line EUC desktop support role, ideally within a high-availability, low-latency trading environment. Expertise in Windows OS (10/11), macOS, desktop virtualization (Citrix, VMware Horizon), and endpoint management tools. Strong knowledge of Active Directory, Group Policy, MS Office 365.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world. #J-18808-Ljbffr
We are seeking a highly skilled 3rd Line EUC Desktop Engineer to join our team based in London. In this critical role, you will provide expert support for our EUC environment, ensuring high availability and performance in a fast-paced and demanding environment. Your technical expertise will directly contribute to the smooth operation of trading platforms and internal business systems.
Your future duties and responsibilities
Provide 3rd line support for all EUC-related incidents and service requests, prioritizing high-availability, performance, and low-latency trading environments. Act as the escalation point for complex desktop support issues, ensuring trading systems remain operational during critical periods. Troubleshoot and manage desktop systems, laptops, peripherals, and software in a mission-critical trading environment. Lead efforts to resolve issues related to low-latency hardware, networking, and software platforms in trading floor settings. Perform preventative maintenance, updates, and patch management to optimize trading platforms and workstations. Collaborate with network, security, and server teams to resolve cross-functional issues impacting trading operations. Support trading applications and proprietary tools (e.g., Eikon, Refinitiv, Bloomberg) integral to gas energy and trading workflows. Manage and deploy desktop images, configurations, and device lifecycle processes. Ensure compliance with stringent endpoint security protocols and trading industry regulations. Document solutions, best practices, and known issues, sharing insights with Service Desk and IT teams. Drive continuous improvements through technology upgrades and troubleshooting efforts. Mentor junior engineers, providing guidance on trading-specific technology and support practices.
Required qualifications to be successful in this role Proven experience in a 3rd line EUC desktop support role, ideally within a high-availability, low-latency trading environment. Expertise in Windows OS (10/11), macOS, desktop virtualization (Citrix, VMware Horizon), and endpoint management tools. Strong knowledge of Active Directory, Group Policy, MS Office 365.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world. #J-18808-Ljbffr
