Digital Training Specialist

POSITION SUMMARY This role reports to the Director of the Project Management Office and works under the direction of the Project Director, Business Transformation Project. The Digital Training Specialist will liaise with all the Business Transformation Project workstream Project Managers and Project Analysts, as well as internal stakeholders and external vendors, to gain a thorough understanding of the software applications, and the associated business processes to ensure a comprehensive training approach. The Digital Training Specialist will use their adult education experience and skills to effectively develop, communicate and deliver Business Transformation Project training curriculum while utilizing a variety of training modalities, including both classroom/in person delivery and eLearning formats. The Digital Training Specialist will also provide leadership and direction to department change leaders who will support the project’s change management effort and knowledge translation strategy. To ensure a comprehensive system understanding, the Digital Training Specialist will fully participate in gathering needs assessments, analyze information and specifications regarding practices and business processes for the new platform being implemented. As part of this scope of work, the Digital Training Specialist will assess the scope of change for transitioning from the legacy application build/functions; and will develop and document policies and procedures that will support use of the Business Transformation Project’s software platform. QUALIFICATIONS Undergraduate Degree inEducation, Health Informatics, Health Sciences, or Computer Science and Information technology required A diploma or certification in Informatics or Adult Learning is considered an asset Minimum 3 years experience in curriculum development and instructional design Previous experience in education delivery utilizing Adult Learning Principles Previous experience developing and creating eLearning and interactive tutorial-based learning programs is an asset Previous Workday, UKG and Parklane software experience/certification is an asset Previous experience leveraging Articulate Storyline and Camtasia software applications is an asset Experience with Prezi, Captivate and other media applications Experience in a healthcare environment – basic understanding of terminology preferred Familiar with PHIPA, PIPEDA and AODA legislation Proficient in the use of Microsoft Office tools (Excel, Word, PowerPoint, Teams etc.) Microsoft Visio experience is an asset Previous project/systems implementation experience Ability and interest to learn the software and increase knowledge over time and eagerness to promote it within the organization Strong adult education skills – developing, preparing, and delivering education Highly proficient in creating effective and imaginative training materials and presentations Experience building courses within a Learning Management System (LMS), deploying content, and reporting on results is an asset The ability to probe for information about the underlying needs of the organization Communicate effectively with project team members and subject matter experts and follow-up on identified training issues Must be able to learn, understand and apply new technologies Must be able to work independently, but also collaboratively as a member of a high performing team Ability to effectively prioritize and execute tasks in a high-pressure environment Strong organization, problem solving and analytical skills, excellent communication skills, the ability to work equally well as a member of a team or alone to carry out project activities, resilience, and creativity are essential Innovative, results and detail oriented Strong interpersonal, written, verbal communication and public speaking skills are required. Excellent organizational skills, attention to detail, and the ability to efficiently handle several tasks simultaneously Excellent attendance and performance record is required RESPONSIBILITIES Participates in the various testing phases of the Business Transformation Project (application/unit, integrated and end user acceptance phases) to assist with the completion of the broader project’s testing deliverables Completes software testing to complete the validation of training curriculum, lessons, and exercises Develops, implements, and maintains a role-based training program including curriculum development and instructional design and classroom delivery Develops, implements, and maintains eLearning and interactive tutorial-based training modules Develops, implements, and maintains learning materials including presentations, videos, exercise booklets, and classroom information sheets Creates, maintains, and publishes Business Transformation Project software application Training Toolkits, Tip Sheets, Quick Start Guides and other training materials Maintains eLearning modules and videos, training toolkits and other self-guided learning tools Maintains any software specific credentials required to develop and deliver training curriculum Develops special Business Transformation Project training initiatives as required Supports the coordination of training registration and scheduling as required Completes any training software environment preparation and pre-delivery setup to support the delivery of end user training Trains, facilitates, and guides individuals and groups of staff in Business Transformation Project software application functionality and business processes, in both formal scheduled class sessions and informal sessions as needed Trains operational change leaders to lead specialty module application training for new staff members/transfers as required Participates in implementation go live support Completes end user direct support including “at the elbow assistance” as well as remote (phone/email) Develops and delivers a post go-live training program if required Other duties as assigned

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