Reporting to the IT Senior Manager, the IT Systems Administrator will have a passion for technology, an eye for detail, and a heart for service. This role is responsible for both hands-on and remote technical administration and support of enterprise, client desktop computer systems to employees as our “first responder” and primary administrator of our IT Helpdesk. Included are multiple online network systems, auxiliary consoles, peripheral equipment on electronic computer systems and some software.
While this is primarily a traditional Desktop Support role (80%), it will also include some office administration responsibilities (15%) as well as some higher-level Systems Admin work (5%).
Responsibilities Hardware and software support Taking ownership of employee Onboarding and Offboarding Upgrading, installing, and configuring application software and computer hardware Creating and managing system permissions and user accounts Configuring and maintaining a company's computers, servers, networks, enterprise software and security systems Installing and configuring hardware and software as needed Providing technical support for Microsoft Office and other software applications Setting up new user accounts and configuring access permissions Maintaining inventory of hardware and software Providing technical support to remote workers Manage the HelpDesk ticketing database by creating and updating tickets; drive adoption of the HelpDesk ticketing database Building/Office Access administration Office administration responsibilities, as needed: Coffee machine maintenance and liaising with office vendors for cleaning, maintenance items, etc. Check, scan mail and packages Office supply ordering Other relevant projects as needed or assigned
Qualifications Demonstrable experience providing excellent customer service Demonstrable experience with hands-on hardware support Windows 7+ experience OS X 10.9+ experience PC Hardware Configuration
Demonstrable experience with software technical support and administration (remote support a plus) Office 365 SharePoint Windows and Mac systems Microsoft Defender Mobile management tools Must have reliable transportation and be willing to work from the Skipton office Tuesdays, Wednesdays, and Thursdays regularly as well as come into the office for emergencies Positive, ‘can do’ attitude with a good sense of humor and willingness to assist team members as needed Strong eye for detail Excellent multi-tasking abilities and sense of urgency as all tasks are time-sensitive Ability to communicate effectively in English with employees through all available mediums (verbal, electronic and written) Responsive, resourceful and adept at problem-resolution to achieve positive satisfaction from employees
Policies Responsible for complying with all company rules, policies & procedures.
#J-18808-Ljbffr
While this is primarily a traditional Desktop Support role (80%), it will also include some office administration responsibilities (15%) as well as some higher-level Systems Admin work (5%).
Responsibilities Hardware and software support Taking ownership of employee Onboarding and Offboarding Upgrading, installing, and configuring application software and computer hardware Creating and managing system permissions and user accounts Configuring and maintaining a company's computers, servers, networks, enterprise software and security systems Installing and configuring hardware and software as needed Providing technical support for Microsoft Office and other software applications Setting up new user accounts and configuring access permissions Maintaining inventory of hardware and software Providing technical support to remote workers Manage the HelpDesk ticketing database by creating and updating tickets; drive adoption of the HelpDesk ticketing database Building/Office Access administration Office administration responsibilities, as needed: Coffee machine maintenance and liaising with office vendors for cleaning, maintenance items, etc. Check, scan mail and packages Office supply ordering Other relevant projects as needed or assigned
Qualifications Demonstrable experience providing excellent customer service Demonstrable experience with hands-on hardware support Windows 7+ experience OS X 10.9+ experience PC Hardware Configuration
Demonstrable experience with software technical support and administration (remote support a plus) Office 365 SharePoint Windows and Mac systems Microsoft Defender Mobile management tools Must have reliable transportation and be willing to work from the Skipton office Tuesdays, Wednesdays, and Thursdays regularly as well as come into the office for emergencies Positive, ‘can do’ attitude with a good sense of humor and willingness to assist team members as needed Strong eye for detail Excellent multi-tasking abilities and sense of urgency as all tasks are time-sensitive Ability to communicate effectively in English with employees through all available mediums (verbal, electronic and written) Responsive, resourceful and adept at problem-resolution to achieve positive satisfaction from employees
Policies Responsible for complying with all company rules, policies & procedures.
#J-18808-Ljbffr
