This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Location – Coventry (Fully Onsite) Recruitment Consultant at Franklin Fitch
An established MSP based in Coventry is seeking a 1st/2nd Line Engineer to join the team. This role involves providing high-quality support with a strong customer service focus for one of the MSP's VIP clients, addressing escalated IT issues that may arise. This role offers a blend of operational responsibilities and involves using troubleshooting skills, making it an ideal fit for someone with strong technical skills and a commitment to customer service. The position also requires adherence to deadlines, SLAs, and industry standards, which are crucial for success in this fast-paced environment. Responsibilities IT Operational Support: Provide exceptional operational support across the business for all IT services. Customer Service: Display strong customer service skills with a positive and supportive attitude. Technical Solutions: Deliver solutions across all stages of the ITIL service lifecycle. Project and Operational Tasks: Support both ongoing operations and project-based tasks while meeting deadlines and Service Level Agreements (SLAs). Relationship Building: Cultivate successful relationships within the team and with third parties. Change and Improvement: Proactively drive service improvements and champion change in IT services, processes, and procedures. Requirements: Experience : Previous experience in IT support or service desk roles. Communication : Excellent spoken and written English is essential. Technical Knowledge : Broad technical expertise and familiarity with ITIL best practices. Flexibility : Must be able to provide after-hours support, including race team support on a rotational basis. Benefits
Company sick pay. Death in Service Benefit 4 x salary. Pension. Private Medical Insurance for employee. Supportive working environment. Seniority level
Associate Employment type
Full-time Job function
Information Technology Industries
Technology, Information and Media
#J-18808-Ljbffr
Location – Coventry (Fully Onsite) Recruitment Consultant at Franklin Fitch
An established MSP based in Coventry is seeking a 1st/2nd Line Engineer to join the team. This role involves providing high-quality support with a strong customer service focus for one of the MSP's VIP clients, addressing escalated IT issues that may arise. This role offers a blend of operational responsibilities and involves using troubleshooting skills, making it an ideal fit for someone with strong technical skills and a commitment to customer service. The position also requires adherence to deadlines, SLAs, and industry standards, which are crucial for success in this fast-paced environment. Responsibilities IT Operational Support: Provide exceptional operational support across the business for all IT services. Customer Service: Display strong customer service skills with a positive and supportive attitude. Technical Solutions: Deliver solutions across all stages of the ITIL service lifecycle. Project and Operational Tasks: Support both ongoing operations and project-based tasks while meeting deadlines and Service Level Agreements (SLAs). Relationship Building: Cultivate successful relationships within the team and with third parties. Change and Improvement: Proactively drive service improvements and champion change in IT services, processes, and procedures. Requirements: Experience : Previous experience in IT support or service desk roles. Communication : Excellent spoken and written English is essential. Technical Knowledge : Broad technical expertise and familiarity with ITIL best practices. Flexibility : Must be able to provide after-hours support, including race team support on a rotational basis. Benefits
Company sick pay. Death in Service Benefit 4 x salary. Pension. Private Medical Insurance for employee. Supportive working environment. Seniority level
Associate Employment type
Full-time Job function
Information Technology Industries
Technology, Information and Media
#J-18808-Ljbffr
