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Functional Support Analyst - HR, Finance & Legal, Ashford
Client:
Fresh Direct Location:
Ashford, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
1df38121f1cb Job Views:
88 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Functional Support Analyst - HR, Finance & Legal Full-time Vacancy Type: Permanent Department: Sysco Technology GB Travel: Infrequent travel required to a specific site/s Job Description Brakes are currently recruiting for a Functional Support Analyst to join the team, reporting into the Service Manager – Central Services. As the Functional Support Analyst, it is your responsibility to provide 24/7 support for level 2 & 3 application support to the business. The Functional Support Analyst is responsible for preventative activity to reduce the number of incidents as well as support and develop the business systems and its users to reduce the disruption to day to day operations as a result of system issues. From time to time the Functional Support Analyst will be called upon to do ad-hoc development work that is normally small to medium sized. This is a home based/remote role, with travel to the Ashford head office once per month so you must be comfortable commuting to Ashford, Kent monthly. Key Accountabilities & Responsibilities: Provide 24/7 application support at level 2 and level 3. Maintain the application services in line with the service improvements plans. Play a key role in major incident resolution. Provide strong incident follow up through into problem management. Execution of various daily and weekly system monitoring, and resolution of any issues found. Deliver small changes and projects as required. Regular housekeeping checks and system policing of data in designated business areas. Build strong relationships with business stakeholders to understand and deliver BT to the required high standard. Provide input into key knowledge database articles for both our 3rd parties and our own internal resolver teams. Ensure personal knowledge and exposure to the business applications remains up to date. About you: To be successful in this role you need to understand the technology platforms in which the applications reside and be a SME for the business applications. You will have excellent communication skills with the ability to convey information to a range of audiences in a clear and confident way. Proven experience within application support and experience working with core ERP systems is essential. What you’ll receive: Generous holiday allowance, with option to purchase 5 additional holiday days Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Career progression opportunities Additional Information At Sysco GB everyone is welcome. We’re committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco GB.
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Client:
Fresh Direct Location:
Ashford, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
1df38121f1cb Job Views:
88 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Functional Support Analyst - HR, Finance & Legal Full-time Vacancy Type: Permanent Department: Sysco Technology GB Travel: Infrequent travel required to a specific site/s Job Description Brakes are currently recruiting for a Functional Support Analyst to join the team, reporting into the Service Manager – Central Services. As the Functional Support Analyst, it is your responsibility to provide 24/7 support for level 2 & 3 application support to the business. The Functional Support Analyst is responsible for preventative activity to reduce the number of incidents as well as support and develop the business systems and its users to reduce the disruption to day to day operations as a result of system issues. From time to time the Functional Support Analyst will be called upon to do ad-hoc development work that is normally small to medium sized. This is a home based/remote role, with travel to the Ashford head office once per month so you must be comfortable commuting to Ashford, Kent monthly. Key Accountabilities & Responsibilities: Provide 24/7 application support at level 2 and level 3. Maintain the application services in line with the service improvements plans. Play a key role in major incident resolution. Provide strong incident follow up through into problem management. Execution of various daily and weekly system monitoring, and resolution of any issues found. Deliver small changes and projects as required. Regular housekeeping checks and system policing of data in designated business areas. Build strong relationships with business stakeholders to understand and deliver BT to the required high standard. Provide input into key knowledge database articles for both our 3rd parties and our own internal resolver teams. Ensure personal knowledge and exposure to the business applications remains up to date. About you: To be successful in this role you need to understand the technology platforms in which the applications reside and be a SME for the business applications. You will have excellent communication skills with the ability to convey information to a range of audiences in a clear and confident way. Proven experience within application support and experience working with core ERP systems is essential. What you’ll receive: Generous holiday allowance, with option to purchase 5 additional holiday days Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Career progression opportunities Additional Information At Sysco GB everyone is welcome. We’re committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco GB.
#J-18808-Ljbffr
