WSM Analyst

Social network you want to login/join with: Insite360 is a function within Gilbarco Veeder Root with a portfolio of managed and automated software services that enables fuel operators to: Manage risk, control and reduce variance (Wet Stock Management) Optimise the fuel replenishment process (Logistics) Manage fuel costs and profit (Financial) We receive data from the Tank Gauge onsite that is connected to the probes in the tank on a petrol forecourt and we detect fuel losses, theft, meter drift, delivery shortfalls etc. Our Analysts provide 1st line support to our customers. The Analyst will identify, investigate, close-out and/or provide solutions to system-generated and customer-reported incidents. Responsibilities include, but are not limited to, technical support involving on-site engineers, providing AVA, SIR services, assisting with investigations, closed-loop data, as well as playing a pivotal supporting role to the service account manager in providing monthly statistical reporting information and customer requested data. Key Responsibilities Assist in the implementation of effective management controls and monitor customer accounts through regular reporting and daily management activities. Monitor and analyse wet stock live alarms within set time limits. Process AVA and SIR tanks sufficiently and escalate issues accordingly. Provide specialist support to field personnel to help identify and correct customer site issues. Ensure adequate follow-up and resolution for identified issues and deviations. Ensure the timely completion of all daily operational tasks including customer reporting requirements. Responsible for creation and implementation of procedures to support the management of new/established customer accounts and ensuring all customer support. Maintain up-to-date knowledge and understanding of regulatory guidelines as they apply to each customer. Support field test activities and site enrolments for new services as required. Troubleshoot remote communication issues, primarily modem and TCP/IP communication protocols. Work cohesively with colleagues/wider IS360 team to provide support/training and information on day-to-day activities; take on additional responsibilities to enable a larger project to be delivered. Assist the Team Leader with Daily Management activities. Provide live demonstrations of Tools/Systems to customers and staff. Qualifications & Experience Fluent level of English (spoken and written) Good working knowledge of MS Office skills specifically Excel Previous experience of client relationship/account management Extensive experience gained working in the Wetstock Industry as Analyst Patience and ability to develop, coach and mentor others in the delivery of services to our customers. Some commercial (B2B) background with knowledge of contractual commitments and legal requirements in a service-oriented operation. Excellent communication skills coupled with a positive attitude Structured, organized and self-driven Demonstrable ability to gather, analyse and summarise data to draw rational, fact-based conclusions.

#J-18808-Ljbffr