Internet Sales Consultant

Job Overview Summary/Objective The BDC Representative is responsible for making inbound and outbound calls and communicating with prospects and customers via text, email, or social media as assigned. Essential Functions Training is 3-4 weeks long Training includes shadowing, mock calls, legal training, how to use computer systems, and how to schedule sales appointments Completes inbound and outbound calls with a focus on lead-generation activities for newly assigned departments. Makes daily call quota Respond to inbound internet inquiries by phone, text message, and email Schedules, confirms, and reschedules sales appointments as necessary Obtain and record basic demographic information about each customer using dealership sales control system Assists with answering customer inquiries and problems by routing customers to the contact and or department Conducts telephone and in-person transactions courteously and promptly Understand the terminology of the automobile business and keep abreast of technological changes Understand the manufacturer requirements and policies for assigned brands Follows all attendance and punctuality standards and adheres to timekeeping standards Follows the Company Code of Business Ethics and Conduct Understands and follows all work rules and procedures and follows lawful directions from Supervisors Upholds the company's non-disclosure and confidentiality policies and agreements Maintains a professional appearance in accordance with company policy Attends pertinent training and stays current with the sales department concerns and sales techniques Attends company meetings as required Other duties as assigned Requirements Competencies

Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or other means of communication. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to process data and organize it for management analysis. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts,

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