Job Title:
Duty Manager Location:
Hackney Picturehouse Hackney Picturehouse is a community-minded 6 screen cinema with a spacious cafe-bar. This cinema has a varied film programme (including independent, foreign language and Screen Arts as well as blockbusters), fun high profile events and a friendly team who focus on creating the best experience for our patrons every day. As a Duty Manager, you will use your existing experience to ensure the smooth running of the cinema. This diverse role will see you managing the commercial aspects of the cinema, providing a superior level of customer service, and leading the team to deliver an unrivalled cinema experience. Salary:
£14.57 per hour Hours:
40 per week Direct Reporting To:
General Manager Responsible For:
Supervisors, Customer Service Assistants & Hosts Availability:
Evenings and weekends are essential; shifts will take place at any time over a 7 day working week. Job Purpose:
To deliver the key business objectives and operational excellence through effective management of people and cinema operations. Responsible for managing, coaching, and motivating the team to consistently deliver an exceptional customer experience. Provide an engaging work environment, championing succession and development opportunities for all. Be the Duty Manager for the cinema on a regular basis, focused on delivering excellence in all areas of the business and supporting colleagues, whilst ensuring maximum contribution to the delivery of the cinema’s KPIs. Main Duties: Deputise for the General Manager Ensure effective delivery of all business KPIs and business objectives Ensure that the business is running efficiently, effectively and in line with company expectations, policies and procedures Ensure any assigned area of responsibility is delivered in line with business requirements People:
Engage teams to deliver improved business results through effective people management practices including coaching, mentoring and driving personal accountability, development and performance. Customer:
Maintain a management presence at key business times to improve the customer journey and support your team to deliver a positive customer experience. Operational Excellence:
Ensure the highest standard of on-screen presentation, programming, scheduling, housekeeping, maintenance and operational standards are upheld at all times. Finance:
Awareness of the cinemas controllable P&L/petty cash expenditure and payroll costs to ensure in line with forecasts, targets and budgets. Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you. Person Specification - Attributes and Experience: Essential: Confident in communication with customers and colleagues Ability to integrate with the team and demonstrate effective leadership Adaptable and flexible to changing circumstances Good organisational skills, effective time management and ability to prioritise tasks Resourceful and able to work under pressure Customer facing experience, in particular in a retail, leisure or hospitality environment Takes initiative and is pro-active when working autonomously Numeracy and Literacy skills IT literate (Microsoft Office suite, industry bespoke software) Available to work at key business times (evenings and weekends) Flexible on location (able to travel a reasonable distance where applicable) Supervisory or line management experience Desirable: Local marketing experience Knowledge of or a willingness to learn about Audio Visual presentation An interest in and knowledge of film and Picturehouse’s programming strands Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop the job description will be reviewed and is therefore subject to amendment.
#J-18808-Ljbffr
Duty Manager Location:
Hackney Picturehouse Hackney Picturehouse is a community-minded 6 screen cinema with a spacious cafe-bar. This cinema has a varied film programme (including independent, foreign language and Screen Arts as well as blockbusters), fun high profile events and a friendly team who focus on creating the best experience for our patrons every day. As a Duty Manager, you will use your existing experience to ensure the smooth running of the cinema. This diverse role will see you managing the commercial aspects of the cinema, providing a superior level of customer service, and leading the team to deliver an unrivalled cinema experience. Salary:
£14.57 per hour Hours:
40 per week Direct Reporting To:
General Manager Responsible For:
Supervisors, Customer Service Assistants & Hosts Availability:
Evenings and weekends are essential; shifts will take place at any time over a 7 day working week. Job Purpose:
To deliver the key business objectives and operational excellence through effective management of people and cinema operations. Responsible for managing, coaching, and motivating the team to consistently deliver an exceptional customer experience. Provide an engaging work environment, championing succession and development opportunities for all. Be the Duty Manager for the cinema on a regular basis, focused on delivering excellence in all areas of the business and supporting colleagues, whilst ensuring maximum contribution to the delivery of the cinema’s KPIs. Main Duties: Deputise for the General Manager Ensure effective delivery of all business KPIs and business objectives Ensure that the business is running efficiently, effectively and in line with company expectations, policies and procedures Ensure any assigned area of responsibility is delivered in line with business requirements People:
Engage teams to deliver improved business results through effective people management practices including coaching, mentoring and driving personal accountability, development and performance. Customer:
Maintain a management presence at key business times to improve the customer journey and support your team to deliver a positive customer experience. Operational Excellence:
Ensure the highest standard of on-screen presentation, programming, scheduling, housekeeping, maintenance and operational standards are upheld at all times. Finance:
Awareness of the cinemas controllable P&L/petty cash expenditure and payroll costs to ensure in line with forecasts, targets and budgets. Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you. Person Specification - Attributes and Experience: Essential: Confident in communication with customers and colleagues Ability to integrate with the team and demonstrate effective leadership Adaptable and flexible to changing circumstances Good organisational skills, effective time management and ability to prioritise tasks Resourceful and able to work under pressure Customer facing experience, in particular in a retail, leisure or hospitality environment Takes initiative and is pro-active when working autonomously Numeracy and Literacy skills IT literate (Microsoft Office suite, industry bespoke software) Available to work at key business times (evenings and weekends) Flexible on location (able to travel a reasonable distance where applicable) Supervisory or line management experience Desirable: Local marketing experience Knowledge of or a willingness to learn about Audio Visual presentation An interest in and knowledge of film and Picturehouse’s programming strands Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop the job description will be reviewed and is therefore subject to amendment.
#J-18808-Ljbffr
