Working Hours: Standard (09:00am-17:30pm)
Department: Commercial Change & Operations
Office or Field Based: Office Based (Cheadle, SK8 3GW)
Contract type: Permanent
Company Description
Benefits of working at Together 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays Free access to company holiday homes Buy & sell holidays Discretionary annual bonus plus an additional Shared Reward Bonus Life assurance and Critical illness cover Travel season ticket loans and Ride to work scheme Free local gym access Local bar / restaurant discounts We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book. Job Description
As a
Redemptions Executive , you will deliver high levels of service so that customer's needs are met. You will record and process all redemption requests ensuring that the calculations are provided within service level agreements. As a
Redemptions Executive , you will be: Responsible for identifying and reporting any incidents of breaches of operational processes and policies Accurately calculating and processing redemption requests in order to deliver on agreed service level agreements Effectively validating and confirming financial transactions for applications onto customer ledgers Responsible for updating and amending customer account ledgers Presenting a professional image of the company to deliver positive customer experience throughout the customer journey Constantly striving to improve the customer experience by challenging existing processes and practices and recommending change where appropriate Qualifications
Strong Numerical skills Excellent attention to detail Additional Information
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role. Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
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Benefits of working at Together 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays Free access to company holiday homes Buy & sell holidays Discretionary annual bonus plus an additional Shared Reward Bonus Life assurance and Critical illness cover Travel season ticket loans and Ride to work scheme Free local gym access Local bar / restaurant discounts We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book. Job Description
As a
Redemptions Executive , you will deliver high levels of service so that customer's needs are met. You will record and process all redemption requests ensuring that the calculations are provided within service level agreements. As a
Redemptions Executive , you will be: Responsible for identifying and reporting any incidents of breaches of operational processes and policies Accurately calculating and processing redemption requests in order to deliver on agreed service level agreements Effectively validating and confirming financial transactions for applications onto customer ledgers Responsible for updating and amending customer account ledgers Presenting a professional image of the company to deliver positive customer experience throughout the customer journey Constantly striving to improve the customer experience by challenging existing processes and practices and recommending change where appropriate Qualifications
Strong Numerical skills Excellent attention to detail Additional Information
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role. Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
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