Medical Receptionist

Social network you want to login/join with: We are a very busy GP practice so this role would be ideal for someone who likes to be constantly on the go. We are a large team, and we work across 2 sites so being able to drive is desirable. Our standard opening hours are 8am - 6pm but we are open some evenings until 8pm and some Saturdays 9am-5pm. The successful applicant would be expected to work these on a rotation. The main role as a receptionist in a GP practice is to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Main duties of the job The 4 main duties include: Incoming and outgoing calls Prescriptions Front Desk / Reception Desk Tasks set by the GPs and other third parties. This list is not exhaustive but these are the main duties as a receptionist. About us We are a large team covering 2 sites. 7 GP Partners 1 Salaried GP 7 members of the nursing team 14 Receptionists 5 Administrators 3 Secretaries We are also a training practice, so we have a varied number of registrars. Job Responsibilities: Administration To have a thorough knowledge of all Practice procedures To work in accordance with written protocols Open mail and send to appropriate designation Scanning of patient correspondence Repeat Prescription processing New patient registration Tasks/Pathology admin Reception Receiving patients consulting with members of the practice team Handing completed repeat prescriptions to patients and checking names and addresses Be able to cover all reception positions as necessary Advise patients of any charges payable for non NHS services, accept payments and issue receipts Explain procedures to patients on how to register, Immediate & Necessary Treatment etc. Action special requests to out of hours service Pass on outstanding issues to colleagues coming on duty Report computer breakdowns to the IT lead or Health informatics helpdesk Liaise with other external members of the primary health care team Appointments Process appointment requests from patients by telephone and in person Deal with visits requests Computer Process patients change of address computer data and medical records (have knowledge of practice area) Process repeat prescription requests in accordance with practice guidelines, including on-line requests. Monitor the work list on the Appointments screen Ensure the self check-in screen is operational Ensure the Patient Call system is operational Enter patient encounters onto the journal if necessary Make effective use of the email system Assist colleagues with Docman workflow and Path Lab Links and domiciliary. Telephone Have working knowledge of telephone, during and after hours. Take messages and pass them on in a timely manner if appropriate Other Tasks Clear and tidy rooms before/after surgeries Ensure building security with thorough knowledge of doors/windows/alarm Any other tasks allocated by managers Leave machinery operational, change the cartridge, fill with paper etc. This is not an exhaustive list and the employee will be required to undertake any other duties as required by senior management. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize people's needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Qualifications Essential 5 GCSEs grade A-C including English and Maths IT skills / qualification. Desirable Qualified to NVQ level 2 in Business and Administration Have SystmOne experience Have worked in primary care previously

#J-18808-Ljbffr