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Expert Employment Location:
Westhill, United Kingdom Job Category:
Other EU work permit required:
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26488aa3309d Job Views:
80 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
IT Technician required to provide Desktop Support as the second point of escalation for internal customers' PC incidents. You will have a BSc and 1-2 years of experience or over five years of IT support experience (when degree is not held). Technical Skills:
Microsoft PC applications. PC hardware and software support. Ability to troubleshoot and resolve PC hardware and software incidents. On-site support experience supporting multiple operating systems. IT customer service focus. Certifications:
MCP on Windows certification preferred. Dell certification preferred. Additional General Requirements:
Experience on an IT Service Desk a plus. Knowledge and experience in the use of Ticketing systems preferred. Ability to write technical support documentation a plus. Excellent customer service skills. Good interpersonal and presentation skills. Fluency in English. Willing to work flexible hours when appropriate. Ability to handle multiple projects and tasks simultaneously. Ability to work under pressure. Ability to communicate effectively with customers, peers, and management. What You Will Be Doing:
Troubleshoot and resolve PC incidents. Perform IMAC (Install, Move, Add, and Change). Staging of PCs. Hardware & software maintenance and support. Asset management. Coordinate with Break/Fix vendor for hardware repair.
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Expert Employment Location:
Westhill, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
26488aa3309d Job Views:
80 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
IT Technician required to provide Desktop Support as the second point of escalation for internal customers' PC incidents. You will have a BSc and 1-2 years of experience or over five years of IT support experience (when degree is not held). Technical Skills:
Microsoft PC applications. PC hardware and software support. Ability to troubleshoot and resolve PC hardware and software incidents. On-site support experience supporting multiple operating systems. IT customer service focus. Certifications:
MCP on Windows certification preferred. Dell certification preferred. Additional General Requirements:
Experience on an IT Service Desk a plus. Knowledge and experience in the use of Ticketing systems preferred. Ability to write technical support documentation a plus. Excellent customer service skills. Good interpersonal and presentation skills. Fluency in English. Willing to work flexible hours when appropriate. Ability to handle multiple projects and tasks simultaneously. Ability to work under pressure. Ability to communicate effectively with customers, peers, and management. What You Will Be Doing:
Troubleshoot and resolve PC incidents. Perform IMAC (Install, Move, Add, and Change). Staging of PCs. Hardware & software maintenance and support. Asset management. Coordinate with Break/Fix vendor for hardware repair.
#J-18808-Ljbffr
